Crisp

Give your AI customer support experience a human touch

4.8•32 reviews•

2.8K followers

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Discover our AI-first customer support platform. Crisp brings inbound messages (think chat, emails, whatsapp, phone calls & more), AI agents (powered by Hugo, the AI Agent for customer support), workflow automations, knowledge base, multiple integrations and customer analytics together in one powerful workspace. Resolve conversations faster, reduce support workload, and keep the human touch at scale.
This is the 12th launch from Crisp. View more

Hugo

Launched this week
The AI Agent that doesn't charge 1$ per support ticket
Hugo is an AI agent built to offload companies from repetitive support queries. It resolves conversations and automates tasks end-to-end, safely. Built by the team behind Crisp, Hugo brings production-grade AI support to any business, without fragile workflows or per-resolution fees.
Hugo gallery image
Hugo gallery image
Hugo gallery image
Hugo gallery image
Hugo gallery image
Hugo gallery image
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Launch tags:Customer Communication•SaaS•Artificial Intelligence
Launch Team
Wispr Flow: Dictation That Works Everywhere
Wispr Flow: Dictation That Works Everywhere
Stop typing. Start speaking. 4x faster.
Promoted

What do you think? …

Alex. Delivet
Hunter
📌
Today I’m delighted to hunt Hugo, built by the team behind Crisp. It is clear to me that support chatbots no longer fit with the world we live in anymore. Speaking with @baptistejamin, I understood why they had to rebuild everything from scratch, 10 years after launching Crisp, what a rebirth! The amazing thing is, Hugo is not just a brand, it’s built as a separate product that fits in the era of AI Agents Early users (including myself) are already seeing impressive results in their trial: ✅ 28 000$ worth of money saved thanks to automated conversations for an e-commerce business ✅ In terms of automation, a finance management app doubled their AI resolution rate from 20% with the previous bot to 40% with Hugo AI. ✅ An e-commerce business managed to get only 19% of its total conversations to be escalated to the support team. As you can see, teams around the world are already using Hugo to reduce support workload without losing the human touch. The product is live today and ready to test. In the meantime, the founding team (add valerian/baptiste) will be here all day, to answer all your questions! 👋
Baptiste Jamin
Maker

@alexd Thanks so much Alex for the upvote :)

Ilai Szpiezak
Pretty Prompt

@baptistejamin  @alexd This is solid! Will check it out as we're ramping up our support for @Pretty Prompt (25k+ users). Be great to chat with any of you guys!

Antoine G
Maker

@ilaiszp hit me up on Linkedin to start the discussion: https://www.linkedin.com/in/antoine-goret/

Kimberly Ross

@baptistejamin  @alexd  Congrats on the launch! How does Hugo integrate with existing support platforms?

Antoine G
Maker

  @kimberly_ross for now it integrates with Crisp only, but in the future we will open up to other support solutions.

Antoine G
Maker

I've been going through this amazing release for the past 12 months, working on bêta, product and also launch strategy.

it's amazing to see it come to life!

Eliott Vincent
Maker

@ant0ine_gt Let's goooo

Pierre Le Poulain
Pleo

Excited for this launch! The teams behind Hugo are veterans and have consistently delivered high-quality products. A must-have for any online stores.

Baptiste Jamin
Maker

@pierre_lepoulain Thank you so much Pierre :)

Julien Le Coupanec
The Companies API

Congrats on the launch 🚀

Baptiste Jamin
Maker

@julien_le_coupanec Thank you a ton Julien :)

Eliott Vincent
Maker

Super happy to launch Hugo today with @baptistejamin, @valeriansaliou, @ant0ine_gt and the rest of the Crispy team 😁

It’s been an amazing ride building this together for the last year. Wishing a long life to Hugo!

Antoine G
Maker

@baptistejamin  @valeriansaliou  @eliottvincent such an amazing work done by the entire team!

Clément Champau

Beautiful design 👌

Eliott Vincent
Maker

@clementchampau Thank you man 🫶🏼

Valerian Saliou
Maker

@clementchampau thanks!!!

Charly RT
🔌 Plugged in

Congrats Crisp team! Tested the beta and already moved part of our support conversations and customer tickets to autopilot, it’s promising 👏

Antoine G
Maker

@crgturo That's amazing! Thank you for sharing feedback and powering up your support with Hugo!

Lola Flessak

@crgturo Thanks Charlyyy feel free to come to chat and fine tune everything with us, Hugo and the team will be waiting 💙

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