Dolphin finds and tracks feature requests, pain points, and customer love from your B2B calls - on autopilot. No more "what's the status of this feature?" or "just add it to Productboard".
Keep track of your customer requests and escape tracking stuff on Slack or spreadsheets. GTM teams get the insights they need to drive revenue and retention, while product teams get clear data to prioritise what to build.
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We spent a year building a feedback repository. Then realized, most insights come from customer calls. So we pivoted to focusing only on this and launched the new Dolphin AI: a better way to close the loop between your GTM teams (Sales, Customer Success, Customer Experience) and your Product team.
Dolphin connects to your call recorder, and extracts feature requests, pain points, and customer love without you having to do anything. (It doesn't join any call, it pulls it automatically from Gong, etc.)
You get all insights tracked and logged by Dolphin, enriched with ARR impact, and more. Best part? Dolphin packages each insight under a shareable link with the context, customer quote, and the video snippet.
Our 3 insights:
- You don't want more feedback for the sake of it. You want insights that help you drive retention and growth. This is exactly what Dolphin pulls and tracks for you: Feature Requests, Pain Points (for Success and Product) and Customer Love (for Marketing).
- GTM teams want to be heard. Dolphin helps them build an argument on why Product should focus on their customer requests, with the business impact and revenue. (It also tracks the status to close the loop back with their customers).
- Product teams want to validate what to build based on real customer needs and impact. Dolphin helps them automatically adding ARR impact, customers, and merging similar requests with AI. Basically an intelligent backlog.
Excited to hear your thoughts!
(Give it a go - it's free to try it out).
Hi @ilaiszp !
I'm Joïa. I specialize in community marketing, and right now, I'm exploring the SaaS niche because I've noticed a real need for well-structured communities.
I came across Dolphin AI, and I immediately saw strong community potential. Users could share automation templates, help each other optimize their workflows, exchange tips, and learn together.
Would you be open to chatting for a bit? I’m not here to sell anything.
Looking forward to your reply!
Joïa
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@joiadpt always happy for a chat!
Flowla
dolphin 1.0 -> 2.0 is a masterclass on how to iterate your product to focus on the right pain points. well executed 🙌
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@elen_u Thanks so much for the positive feedback! We love to work with @Flowla !
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Hi everyone 👋 I'm Charlie, the other builder of Dolphin AI. Excited to launch today and see how you'll use it to help build better products and close the loop with customers. Feel free to drop myself or @ilaiszp a message if you've got any questions/issues!
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@cerwindcharlie 💪🐬💪
Flowla
We've been using Dolphin for a while, and this new version is truly a masterclass on how to iterate your product to focus on the right painpoints! The customer love section has become a must-watch activity in every team meeting on Monday.
Definitely recommended!
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@erdemgelal We love team @flowla
Thanks for the support, open to any feedback!
why not just use read.ai or otter there are a lot of pleayers in theis space, even notion
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@maxcomx Sure! You can do that, and go through each call, ask the questions, get summaries, etc.
Doesn't look very actionable to the person who was not in the call - especially when you need to track specific stuff across accounts and calls like requests, etc.
I think there's a place where call recorders do the job. (Though read.ai's ui is not my favourite...) Where these tools fail is to structure the output in a way that it can be used across teams for a very specific use case, not a generic question.
I use call recorders, even Granola. But to get these calls into shareable actions, we had a gap. I don't want summaries, I don't want to "ask the AI" stuff. I just want a list of the important stuff, where I can see it across ARR/company/time, etc.
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@maxcomx to add further onto what @ilaiszp mentioned we don't just extract the insights but make them shareable with the rest of your team, find similar insights to avoid duplication, and allow you to plug in your existing tools to enrich and track them so they don't just get lost into a Notion black hole!
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@maxcomx @cerwindcharlie Yes to that! Or worse, get lost in the "dumping ground of Slack" 😬
@ilaiszp @cerwindcharlie differnt insights for different team members? interesting
Approveit - Streamline your workflow
Love this. We spend so much time digging through call notes and follow-ups to keep track of feature requests - having that streamlined automatically is a game changer. Curious how Dolphin handles conflicting feedback across customers
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@sergeyone Thanks so much 🙌 That's a really good question and in all honesty not something we do currently. Dolphin does merge similar requests together so you don't end up with an unmanageable backlog of duplicate requests.
What you can do is always Approve or Deny every request or insight so you will always have the final say!