ClientZen replaces the slow feedback analysis process with fully automated tagging that you can control. Get real-time reporting on customer issues. Works with Intercom, Zendesk, and 80+ sources.
The community submitted 5 reviews to tell
us what they like about ClientZen, what ClientZen can do better, and
more.
4.2
Based on 5 reviews
Review ClientZen?
ClientZen is praised for its ability to streamline feedback analysis and provide actionable insights with minimal effort. Users appreciate its capability to gather input from multiple channels and define custom topics for improved monitoring and prioritization. The product is noted for its ease of use and powerful features, making it a valuable tool for product managers and teams focused on customer-centric development. However, one user reported technical issues with excessive requests to Zendesk, highlighting the need for reliable support and system integration.
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This is a great product which tackles a real pain point. I'm wondering, if we have our feedback loops with proprietary code, do you have any kind of API to retrieve that data and displaying it in your platform? We don't use no-code tools...
I remember speaking to @ovidiu_cojocariu years ago about his vision and I'm proud and excited to see how much ClientZen has evolved since then. Fantastic work! 🚀
I wanted to like this service, but within 2 minutes of using it I experienced a 500 error. Which isn't a big deal It was however a big deal when it is sending thousands of requests to zendesk a minute and breaking all of our systems. Within an hour it sent over 37k requests to our zendesk instance. There was no way to disconnect from the backend and there was also no direct line to contact support. I love the idea, but I am now cautious to try again.
Wishing you a successful launch with this great product! It's pretty helpful to gather input from different channels in one place. Being able to define ones own topics and receiving reports to those really improves the monitoring and prioritization of topics and/or issues. Great work - keep it up guys!
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Might be also worth it for adding a objective data source for feature prioritisation for the product team.