What do people think of CallZen.AI?
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4.9/5All time (13 reviews)
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Impressive work Zaher and team. The multilingual transcription and sentiment analysis are particularly standout features. I'm curious, how does CallZen handle complex multilingual dialogues and dialect nuances?
One suggestion: Integrating an AI-driven training module could aid in continuously improving agent performance based on real-time insights. A game-changer for customer interaction analytics indeed!
Sarga S Nambiar@sarga_s_nambiar
Thanks Falak for your comments and review! Our solution is fine tuned and finetunable for typical conversational & dialogue settings. We have build this solution in India which is land of multiple languages and multiple dialects of conversation. We have trained our models with hundreds of hours of dialogues to capture the varying nuances of conversational speech. We also provide services for model fine tuning and adaptation for custom conversational settings.
We do have Ai-training module for agents, for coaching existing agents & training new agents post calls. Rolling out the real time insights, real soon! Will keep posted.
Please visit the website: www.callzen.ai and do give it a try of the product.
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CallZen.AI is taking customer success to the next level! 🚀 The idea of using Analytics GPT for contact centers is genius. Automated call audits, agent performance, and conversational intelligence in one platform? Sign me up!
Exceptional AI-driven Conversational Analytics tool!
Thank you Oendrila for your review!! We greatly appreciate your support and recognition of CallZen's potential in various call center operations. Your experience and encouragement mean a lot to us. If you ever have more insights or questions about CallZen, please feel free to reach out. We are listening! 😊🚀 #CallZenLaunch #CallCenterOps #CustomerExperience
From whatever I have seen of Callzen, it seems to be a revelation in the customer service domain. The conversational analytics it provides seem to be very precise and it is able to capture critical insights very well, that too across multiple languages (I have tried for English, Hindi and Tamil). Kudos to the team for making this wonderful product. Looking forward to more features getting added.
@muhammed_salih3 Thank you so much for your kind words and feedback! We're thrilled to hear that you've had such a positive experience with Callzen. It's fantastic to know that our conversational analytics have proven to be precise and capable of capturing critical insights across multiple languages, including English, Hindi, and Tamil. Your support and enthusiasm mean a lot to our team.
We're continually working to enhance Callzen and add more features that will further elevate your customer service experience. Stay tuned for the exciting updates that are on the horizon. If you have any suggestions or specific features you'd like to see, please don't hesitate to share them with us. Your input is invaluable in shaping the future of Callzen. Thanks again for your support, and here's to many more great interactions with our product!
#CallZen #ProductLove #PositiveReview
Love this product cause, it will revolutionize the customer experience
Awesome launch @zaher_abdul_azeez
Will CallZen.AI integrate sentiment analysis into the AI to measure customer satisfaction during calls?
Congratulations on the launch and keep up the great work.
The Semantic Moments Capturing and Multilingual Transcription? Total game-changers. And don't even get me started on the sentiment analysis and agent performance features. I can totally see this tool being a lifesaver for businesses wanting to level up their customer interactions 😇😇
Semantic Moments Capturing and Multilingual Transcription are indeed total game-changers. These features are designed to help businesses better understand and serve their customers in a more efficient and personalized way. And you're right, the sentiment analysis and agent performance features are another level of awesomeness, helping companies fine-tune their customer interactions.
We're dedicated to making Callzen a true lifesaver for businesses aiming to elevate their customer service game. Thanks for your amazing feedback and for recognizing the value of our key features! If you have any more insights or suggestions, feel free to share. Your support is what keeps us inspired and driven. 😊
#CustomerService #Innovation #BusinessSuccess
The Conversational Analytics tool is awesome and inspiring, which helps to track & report valuable insights from conversations to understand customer feedback and agent performance. This is best AI in conversation
Intriguing concept, CallZen! Streamlining automated call audits and boosting conversational intelligence seems pivotal. How does the AI handle the challenges of understanding diverse regional accents and dialects in calls?
Appreciate your query. This is exactly what we have been trying to solve with CallZen. Our solution is fine tuned and finetunable for typical conversational & dialogue settings.
We have build this solution in India which is land of multiple languages and multiple dialects of conversation. We have trained our models with hundreds of hours of dialogues to capture the varying nuances of conversational speech. We also provide services for model finetuning and adaptation for custom conversational settings
#CallZen #UserLove 😃
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