Helply

👋 Hey Product Hunt, I’m Alex, founder of Helply.

I’ve spent the last 15 years building customer support software. During that time, I’ve watched great support teams burn hours every day answering the same repetitive tickets.

Billing questions. Plan changes. Password resets. “Where’s my invoice?”

Smart people doing robotic work.

The problem:

Most “AI support” tools don’t actually remove work.

❌ Chatbots that answer simple FAQs but break on real issues

❌ Copilots that draft replies but still require humans to send everything

They look helpful, but tickets never disappear.

Teams still hire. Costs still rise.

So we built Helply

Not a chatbot.

Helply is an AI support agent that resolves conversations end to end.

How Helply is different:

🔹 Guaranteed outcomes
Minimum 65% AI resolution in 90 days or you don’t pay
🔹 Takes real actions
Updates accounts, changes plans, sends invoices, and handles real billing workflows
🔹 Learns directly from your help desk
Syncs articles, macros, and tickets from Zendesk, Front, Crisp, Freshdesk, Help Scout, and Groove
🔹 Improves over time
Gap Finder analyzes real tickets and drafts missing answers so accuracy keeps increasing
🔹 Safe escalations
When unsure, Helply hands off to your help desk with full context and transcript. No guessing
🔹 VIP Concierge included in all plans
Every customer gets hands-on setup in a 1:1 Slack channel with our engineers to ensure Helply actually hits the guarantee

Who it’s for:

✅ Teams handling 500+ tickets per month that want fewer tickets, not just faster replies

✅ Best for teams using a supported help desk

🎁 Product Hunt special

For Product Hunters only:

We’ll build a custom Helply agent trained on your help center, with our engineers setting it up for you, included in an extended free trial.

Drop a comment or say “Show me Helply” and we’ll take it from there 💪

Thank you so much for checking us out!

Big day. Thanks for the hunt @benln!

This is impressive, especially the 65% resolution guarantee and actually closing tickets end-to-end, not just drafting replies. Feels meaningfully more useful than most AI support tools out there.

Curious: which ticket types were hardest to get Helply to reliably resolve?

This is really impressive 🙌🏻, the guarantee + actually resolving tickets (not just drafting replies) is what stood out to me. Taking real actions and improving over time, that’s where most “AI support” tools fall apart.

If Helply really removes tickets instead of just speeding them up, that’s a big win for support teams.

Excited to see how this performs in the wild 🚀

Helply is a powerful tool that has consistently solved over 73% customers questions. With the ability to customize the answers, provide multiple sources of content, and easily escalate to a human-powered ticket, this tools is indispensable to our organization. We are now exploring rolling it out in other places in the organization to help our teams. Thank you @alexmturnbull and team for this excellent tool!

Really excited to see you back with another great looking product @alexmturnbull - can't wait to follow along with what I'm sure is gonna be another interesting build in public journey too!

Congrats on the launch @tmorkes @alexmturnbull @jared_scheel !
The guaranteed resolution rate is interesting. Curious how teams usually see adoption in the first few weeks.