Increase customer support efficiency with AI-Agents
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Hiten Shah

Twig AI - AI to answer complex technical questions from customers

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Use GPT3 to reduce customer support costs by 30%. Twig understands customer queries and proposes smart answers from deep within the documentation, knowledge bases, and historic customer support tickets.

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Chandan Maruthi
Maker
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Thank you @hnshah for sharing Twig with the product hunt community. 👋🏼 Hey Product Hunt! We are @chandan_maruthi1 and @harish_maiya2, co-founders of Twig.so. We are excited to announce a GPT3-powered AI tool for Customer Support Teams. Twig semantically analyzes your documentation, knowledge bases, and past support tickets and presents an answer to support agents. The result is a 30% faster response to your customer queries and getting the best CSAT. You can try out live examples right now at https://www.twig.so. ❌ The problem: Answers to customer support tickets (L2, L3) are hidden across documentation, knowledge bases, and past support tickets. It takes 30+ mins to discover, summarize and respond to a customer. ✅ The solution: Twig ingests all your data sources, knowledge base, and past tickets to semantically build a custom AI language model. When a customer asks queries Twig provides the best answer based on this AI model. 🧠 How Twig.so works for your team 1. Sign up for https://www.twig.so. You’ll start onboarding with us soon. 2. Twig AI model trains on your documentation, knowledge bases, and support tickets. 3. Our AI pipeline generates custom models and your instance which are then ready to use 4. Launch your user experience with your support agents or customers. 5. Use our analytics UI to review user patterns of searching and AI-powered answers. 🎁 Special offer! If you sign up by Mar 20th, get 35% off the first 3 months of your subscription.
Harish Maiya
Maker
Appreciate your support @youtube_ !
Nate Nasralla
@hnshah @chandan_maruthi1 @harish_maiya2 , big congrats on launching today!
Chandan Maruthi
Maker
Gabriel Romero
@chandan_maruthi1 Congrats on the launch 🚀 Extremely useful product, will definitely look into it!!!
Chandan Maruthi
Maker
@gabrielromero remember to signup to the waitlist, we can get you onboarded and set you up with your data sources
Usama Ejaz
Congratulations on the launch of Twig AI! I'm excited to see how it can help reduce customer support costs!
Harish Maiya
Maker
It is indeed exciting times @usamaejaz How Generative-AI can reshape customer experience and business workflows
Chandan Maruthi
Maker
@usamaejaz Thanks Usama, We are excited to transform CX with AI
Tanish Ganeriwal
really amazing product! i am excited to use it
Chandan Maruthi
Maker
@tanish_ganeriwal Thank you, Tanish, feel free to sign up for the waitlist. We are excited to onboard you.
Hira Batra
That is a great and much needed tool. Congratulations on the launch.
Chandan Maruthi
Maker
@best_indian_makeup Thank you for the kind words Hira. We are excited to bring Twig to Support.
Anmol Biz
Congratulations on your launch
Chandan Maruthi
Maker
@anmol_biz Thanks Anmol
Sudalai Rajkumar
Congratulations on the launch, team!
Chandan Maruthi
Maker
@sudalairajkumar Thank you for your support SRK, to the stars 🚀🚀🚀
Rehan Choudhry
Congrats on the launch! The product looks amazing. 💪🏾
Harish Maiya
Maker
@rehan_choudhry1 thank you for your support!
Vignesh Venkataraman
Amazing execution folks! Would help a ton of customer service folks. Congrats @chandan_maruthi1 and @harish_maiya2 on the launch!
Harish Maiya
Maker
Appreciate your support @technovigno! Exciting times to see how Gen-AI is shaping new business workflows.
Anil Matcha
Congrats on the launch team looking great
Chandan Maruthi
Maker
@matcha_anil Thank you for the kind words
Harish Maiya
Customer support & success looks to be a perfect use case to apply Generative-AI. Really interested to see how new wave of business apps are being built.
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