Customer support is the silent killer of indie products.
Every maker hits the same wall. You ship a feature, users have questions, and you end up copy pasting the same answers across email, Discord, and Twitter DMs all day. That’s hours you should be spending on the product itself. This is exactly why I built Lyqn AI. It learns your product, answers instantly, and never sleeps. No more repeating yourself. No more support tickets piling up while you’re trying to ship. The part I’m most proud of is the WhatsApp bridge. A user can start chatting on your website, then continue the exact same conversation on WhatsApp without losing context. Most people don’t live in your chat widget. They live in WhatsApp. So your support should follow them there. If you’re running a product and drowning in repetitive support questions, this is for you. Check it out and tell me what’s missing. Building this in public, so every bit of feedback shapes what comes next.
Replies
The WhatsApp bridge is the part that actually makes this practical. Most support tools assume users will stay in your widget, but that's rarely how people work. Picking up context across channels is the real problem. Good call building around that.
@mpanpalli thanks
if you’ve got a product drowning in support questions, try it out and tell me what breaks.
hey joseph, this is the kind of thread i can't scroll past. burned 6 hours last week answering the same "how do i export" question through 4 different channels. the same question. 4 channels.
the part that compounds: the questions you answer in DMs don't show up in your help docs because you're too busy answering them to write them down. so the next person finds you in DMs too. and so on.
what i'd love to know about lyqn: when it answers, does the answer get logged somewhere the team can review? the failure mode i'm scared of is "the AI confidently answered something wrong and nobody saw it."
trying it this week.
@thenameisarian Hey Mustafa Arian, you just perfectly described the exact problem we built Lyqn to solve. That loop of answering the same question until you're too exhausted to write the documentation is brutal.
To answer your main concern: Yes, every single conversation is fully logged and reviewable. We built this specifically to avoid the "confident hallucination" failure mode.
Here is exactly how Lyqn fixes the problems you mentioned:
The Oversight Problem: Every user message and every AI response is recorded in your dashboard. There are no invisible conversations. Your team can audit the transcripts at any time to ensure the AI is answering correctly. If it struggles, it automatically creates a support ticket or escalates to a live agent, passing the full chat history along with it.
The "4 Channels" Problem: Lyqn acts as an omnichannel inbox. It natively integrates with both your Website and WhatsApp Business. All those disjointed DMs get funneled into a single queue where the AI can handle the repetitive stuff simultaneously.
The Documentation Gap: This is my favorite part we built an AI analytics loop that runs over your chat logs. It automatically extracts and highlights the most common questions, complaints, and issues. It literally tells you, "Hey, you got asked how to export 15 times this week," which makes knowing what to add to your help docs effortless.
We're trying to kill the DM treadmill for good. Let me know how your trial goes this week, I'd love your feedback!