
Built customer support AIs? Then you know the problem. You keep adding rules, paste in a policy here, teach it something there, and after a while you've got 40+ rules stacked up and rule 12 is quietly fighting rule 38. Prompt gets bloated. AI starts making stuff up.
v1.2 is our fix for that.
It learns from your team on its own
Agent replies to a customer, AI turns that into a clean rule in the background. Checks it against everything else first so it doesn't save a duplicate or a contradiction.
LYQN AI
@joseph_akhatasebhudo The handoff to humans part is what makes this interesting. Most AI support tools try to avoid that moment, but it's often exactly where trust is built or lost. Curious how you decide when to escalate.
LYQN AI
@joseph_akhatasebhudo The repeated rephrasing trigger is the smart one. Most tools wait for an explicit "talk to a human" but by then the user is already frustrated. Catching the loop early is the right call.