LiveAgent - Multi-channel and easy-to-use customer service software.

I love how they have all your bases covered from chat to email queues, ticket prioritisation and even a cloud contact centre for phones with your VOIP provider, they really rock.

We have been using this product for over a year and we are very satisfied! It does what it has to do. Thank you for creating this excellent program with so many options

I use a fraction of the capabilities of LiveAgent but it is nice to know that they are there. When I have a client who needs help to function in a certain way, LiveAgent always offers the feature/integration I need. Helpshelf, WordPress... Their support is quick and on target. Highly recommended. No compensation received for this review.

I absolutely love LiveAgent and it has a lot more functionality than I thought I was purchasing and signing up for. Aside from being able to immediately respond to live calls and chat requests made via my Blog and Websites, and answering messages that come in via my social media channels, I think one of my favourite discoveries was the Knowledge Web. You can build an entire FAQ and Product Library which means your LiveAgent virtual Agent can answer questions and provide product information even when you're off doing something else and working on other aspects of your business. Well done Matej and the LiveAgent team for a great and well thought out product.

LiveAgent is a really powerful tool with A LOT of features. I can't say much about all of them because I use it mainly for ticketing system, which is great. Very easy to set up and use. All the tickets from my clients in one place, with attached images/documents if necessary. Ability to quickly respond to them. Add to that great support and you have a winner here :)

Great product, good feature set.

We're a (very small) user of LA for some time now, and we keep on being impressed how it really covers all of our support requirement bases. Would be great to see a kind of "internal customer user" tier at some stage (so people who are not using any of the end customer facing tools, but eg only accessing private articles in the kBase), so we could even further centralize internal knowledge sharing, but that's a minor thing. Everything "outside"/ end user facing really is more than worth the money. Support is kind, competent and fast, not a lot more to ask for :)

LiveAgent was introduced to me when building a new website. We most likely don't scratch the surface of it's capabilities, but when I want to find out more, they are always there to assist! I personally find the product extremely easy to use and very reliable. We wanted a professional chatting tool that just works... That's what we got. Great work all.

I use LiveAgent every day. This is what I needed. CRM, contact center, client portal, knowledge base, LA Chat on my site. SMTP mail, Gmail, FB Messenger integrations. For our small company it's a mini call center. And what's more - great support.

Live agent has been a great tool for our support in our webdesign business. We have managed to bring all the emails under one dashboard. this has made it easy to handle support tickets. Live agent saves us time. Another we love using is the article feature that comes with the support portal. This has made it easy for some of our clients to trouble shoot through or knowledge base. Great tool indeed