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John Collins

The Customer Retention Starter Kit - Stop customers slipping away. New from Intercom.

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WorkRamp
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The Customer Retention Starter Kit is full of actionable customer retention strategies to help grow your business. It's based on Intercom's experience helping Intercom thousands of companies avoid the heartache of churn, and now we're sharing that in an easy to follow Starter Kit.

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Jacqueline von Tesmar
Hey @ruairigalavan, @tweets_amanda & @geoffreykeating, We love Intercom here at Product Hunt. Can you tell us more about your new release. What are the key features that can help retain customers?
Geoffrey Keating
Maker
Thanks Jacqueline! This new guide will show you how to identify your most “at risk” customers, and how to craft a series of highly personal messages that will get them back on track. Whether you're an Intercom customer or you just want reduce churn at your company, our hope is that this simple guide will help kickstart a retention program in your company that will ensure long-term growth for your business.
Iz
Churn is always a problem for SaaS owners (speaking from first hand experience) so great to have a helpful guide on this stuff. Thank you Intercom.
Frank Meeuwsen
Intercom is one of our products of choice to communicate with our users and help them along the way. I look forward to get into this kit. I do wonder, if this is the “Starter kit”, will there also be an “Expert kit” in the future?
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sahani ashish
Ideally Customer retention is also denoted as retention marketing. Retention marketing is a strategy that involves a series of techniques that transform visitors into repeat customers. A successful marketing campaign to boost retention is based on the detailed history of each and every customer. This includes all the times that your customers interacted with your brand. To give you an example, the data points could include store visits, outreach engagement, and past purchases. Once you get hold of these valuable data, you can effectively create behavioral segments, that will further help you with framing a retention marketing strategy. But you must understand that a personalized retention marketing campaign is the name of the game, to bring your customers back for repeat purchase. Following are the success metrics you’ve got to track: Purchase frequency Average order volume per purchase Customer retention rate While I’ve defined what retention marketing is, you need to also understand why it’s ten times more important than acquisition marketing. For more in depth visit :- https://www.getingage.ai/blog/yo...