Building community used to be a Web3 thing. Crypto projects lived by their Discord. Token holders became evangelists, most of the times the community was the product, almost as much as the technology itself.
In 2026 AI companies are borrowing the same playbook and taking it offline. The trend I'm watching most closely right now is in-person events as a growth channel. Not conferences. Not sponsored booths. Genuine community gatherings built around the product.
Lowering prices because of exit survey data is a classic trap.
If a tool saves someone hours of work they won't care about a twenty dollar price tag, but if it lacks a key integration, no discount will keep them around.
The hardest part is getting them to reply once they've already canceled and moved on to another tool.
Did offering a small gift card or discount help increase your exit interview response rate?
Most tools store your chat history and search it later. I tried this and it never really worked for me, the model finds an old message but it still does not know what I actually decided.
So I am testing something else. The thing I store is a decision, not a message. Each one has the decision itself, the reason behind it, the date, and a status.
I am not a developer. I am a sales/business guy who gets an obscene amount of value out of ChatGPT. It remembers who I am, seems to give me better answers than Claude, and I have the impression that it s a leading model, whereas Claude is top 10 maybe top five, but not top three. With that said, all I hear online is that Claude is better on all fronts. It s better for coding, more ethical, and will last longer than ChatGPT. I even hear it has better models. If that s the case, why do I feel like it pales in comparison to my ChatGPT experience? Why does my own experience not align with the broader appeal I see for Claude every day? Is it because I don't code or am I just using it poorly?
I finished a piece of work last month and felt genuinely proud. It was clean, it was well structured, and it worked exactly as intended.
Then someone asked what I was going to do next, and I realized the work I had been proud of was the part I already knew how to do. The part that scared me, the unclear part, the part that required talking to people and possibly being wrong, I had not touched at all.
Sometimes a channel brings steady traffic but very few people actually become customers. It s tempting to keep going because the numbers still look good especially when you ve already spent months working on it. I think the hard part is knowing whether to give it more time or move that effort somewhere else. What do you usually look at before deciding to stop investing in a channel?