Customer engagement teams can now add messaging to their support mix to proactively engage, retain, and delight customers from wherever they are - on the website, mobile app, in-product, or social DM's.
With a messenger that travels right inside Freshdesk, conversations can now be aced from the comfort of the help desk.
Use Freshchat's Campaigns to drive more conversations and convert more. Engage your customers and leads with more than just text. Now you can send contextual images, gifs and videos to attract your visitors and support your customers.
Connect Freshstatus with Freshping, and post real-time incidents on your status page whenever your monitoring check goes down or degrades. With custom rules in Freshstatus, create incidents only when services that impact your customers go down.
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