Document360
The knowledge base software that scales with your product
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Document360 7.0 - The knowledge base platform engineered for growing companies

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Instantly create an online Self-Service Knowledge Base for your Customer and Employees (accessed either publicly or privately). Reduce the volume of support tickets by having an awesome knowledge base for your customers.

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Maker
First of all, thanks for hunting Document360! I’m excited to share with you what Document360 has been working on since our previous launch 2 years ago. Today we have launched Document360 (Version 7.0). What's Cool about it? This is not just a minor facelift. This is a complete revamp of how knowledge base can be leveraged to create delightful experiences for your customers and employees. With a modern user interface and rich new features, Document360 provides a versatile knowledge base platform. We hope you will love it! Through our strenuous hard work and support from our customers, we are recognized as #1 Knowledge base software by Gartner Digital Market, G2, and Capterra What's more: We support hand in glove during migration from your existing documentation platform. With Document360, it’s never been easier to get started with your knowledge base and quickly see value from integration with your favorite third-party tools. Give it a try, and let us know what you think in the comments below. The Document360 team and I are here to answer any questions.
Congrats on the launch
Document360 has shown what knowledge base can be and should be. You're definitely pushing the bar higher everyday. Congratulations on all the success.
Maker
thank you very much for the kind words.
Saravana and his team are top-notch. They've thought everything through on this new version of Doc360. If you want a knowledge base you won't outgrow, check them out
Maker
thank you
Always great to hear from the Document360 team. Congrats on the launch,
Maker
Yes, highly recommend for anyone wanting to make their documentation easy and super simple.
Thank you! for your support.
Looks great. How does this differ from the wiki ?
Maker
there is a major difference between Wiki and KB solutions like Document360. In Wiki, it's collaborative editing (ex: Wikipedia) there are more authors continuously updating the content. Whereas on knowledge base, it's designed for limited number of content producers (editors and reviewers) and a lot of people consume the content (internal employees or customers). Best cases for Knowledge base products like Document360 is product knowledge bases or internal knowledge bases (private) like employee handbook, process documents etc.
Been a customer now for over 2 years. Not only do they always taken product feedback seriously, they find ways to give us pleasant surprises as well! Looking forward for more!
Maker
thank you
Definitely a go-to product for creating a self-service knowledge base 👌
Thank you! for an awesome comment.
One of the best tools to have your online documentation and reduce the support tickets. You definitely do not want to be tech-savvy at all to handle it. Enjoy documenting with this great tool!
Thank you!
Great tool, simple and easy UI, You do not have to be technically sound to use this tool. The Knowledge base solution for all industry sectors
Thank you!
Congratulations on the launch! Document360 look like a great product to build knowledge base. Can you highlight some recently added product features please ?
Maker
this is kind of our bundled release over the past 2 years we have added a lot of exiting new features. The full list can be seen here Few of the top features to note * Smart Bars * Ticket deflectors * Knowledge base assistant * SSO/JWT * Export as PDF * Import from Word * Link analytics * Review reminders
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