Kevin William David

Document360 7.0 - The knowledge base platform engineered for growing companies

Instantly create an online Self-Service Knowledge Base for your Customer and Employees (accessed either publicly or privately). Reduce the volume of support tickets by having an awesome knowledge base for your customers.

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Steph Nelson
We love Document360 and it saves us so much time on a regular basis as we create and update our documentation. More than that, our users are more apt to quickly refer to our documentation/help-center than they were in the product we used earlier. The Document360 team is incredible. They are personable, attentive and they take great care in meeting our requirements. They are quick to set up calls if we have a question and request and every single person on the team is kind, patient and incredibly savvy. I searched and tried every (it seems!) documentation/knowledge base tool and when we landed on Document360, there has never been a question that this would be our long-term solution. Here are my favorite things about the product itself: - Markdown editor - Create quick templates - "Drive" to manage images and videos so you don't have to update a new screenshot in 125 different places - The UI is beautiful - The ways we can customize the home page - Their Knowledge Base Assistant that we have installed on our product that allows easy access to documentation without leaving our system - Snippets and variables so we don't have to always recreate the wheel - The way we can organize our documentation - They are CONSTANTLY making improvements. Not just little things - but they add impressive features that instantly have a positive impact on how we use their product If you are wavering between Document360 and another tool, I hate to sound bossy, but sign-up for Document360 if you want to be heard and actually *enjoy* the process of managing a knowledge base. We love this team! Congrats, Y'all!
Pradeepa Somasundaram
@srne Thank you Steph.
Saravana Kumar
@srne thank you very much for writing such a detailed positive feedback. Greatly appreciate it
Steph Nelson
My pleasure, @saravanamv !
Mathew Anish
Congratulations, @saravanamv and the entire Document360 team! I've always loved the ease and flexibility provided by the tool, not to mention the plethora of excellent features. I can't wait to see what's new!
Pradeepa Somasundaram
@saravanamv @mathew_anish Thanks Anish, Please do a trial sign up to explore all the features. We have no limitations on trial Sign up!
Dyutima Anand
Looks Great! Congrats on the launch!
Pradeepa Somasundaram
@dyutima Thank you!
Peter Loving
Document360 is the best knowledge base tool I have seen and the team are always working hard to improve it. Saravana also hired me to provide a usability review in which I was impressed by the product, yet we found a few opportunities for further improvements which were noted and have subsequently been released into this launch. Great work guys!
Saravana Kumar
@peter_loving thanks for you help in fixing some of the design challenges in the product
marshal ebinezar
If you're looking for the best knowledge base software for your company. Document360 is the only option with an affordable price. @saravanamv and his team truly care about providing an amazing experience to the customer and it shows in the product. we really happy about the product and support.
Vidhya Rachel
Document360 offers various Customisation option which makes it super cool
Pradeepa Somasundaram
@vidhya_rachel Thank you!
Shanthosh Senthil
It's great that there's a dedicated migration team to migrate content our current knowledge base to Document360.
Pradeepa Somasundaram
@shanthosh_senthil Glad that we supported you well during your migration. Thank you for your comments
Poonguzhali Sathya
Easy and quick tool to create your own Knowledge base with super cool features
Pradeepa Somasundaram
Gokulnath Haridharan
Excellent knowledge-base software with an impeccable migration team.
siva prasad varma dantuluri
We have been using Document 360 since 6 months. Publishing articles is very easy. Best in the market at a competitive price
Pradeepa Somasundaram
@siva_prasad_varma_dantuluri Nice to have you onboard. Thank you for your Kind words.