Hey Product Hunt fam 👋 – and thanks @benln for hunting us!
We built Dispatch to solve a problem that we faced everyday at work. We were constantly distracted and worried about losing track of important messages in Slack.
Dispatch is a standalone Slack client that protects your attention for your highest priorities.
Just like your email inbox, messages from Slack stay in your Dispatch inbox until you take action on them. You can:
- ✍️ Reply, react, @-mention, and compose new messages — just like Slack
- 🗃 Mark a conversation Done when you’re finished with it
- 🔕 Mute noisy conversations that you no longer need to follow
- 🕥 Snooze conversations until you need to take action on them
- ⌨️ Use keyboard shortcuts for every action
And today on Product Hunt we’re thrilled to announce team collaboration features!
- 👥 Assignment: Assign threads to teammates to minimize duplicate work and stop messages from slipping through the cracks.
- 💬 Comments: Working in shared channels with your customers and other workspaces? Use internal team comments to minimize context-switching.
- 🏷️ Labels: Tame the chaos of Slack, and categorize messages with shared labels.
Question for y’all:
Beyond Slack, which of your team's tools would you would want to integrate into the Dispatch priority inbox?
I’ll start: Notion notifications and Jira tickets 😅
Let us know your answers in the comments! 👇
Thanks for sharing Parthi -- this is exactly why we built the collaboration features like Assignment, Labels, and Comments -- to help tame the chaos of client requests coming in through Slack. Excited to help you scale your CX! https://www.dispatch.do/solution...
My company has a bunch of dusted slack channels with our customers and that’s how we support them - I can see this being a huge help! Excited to try it out 🙌
Makes sense -- it's such a great experience for the customer to be chatting with their vendors in Slack. But the flood customer requests coming in through Slack can easily become unmanageable.
We built lightweight Front-style ticketing features, like Assignment, Labels, and internal Comments to help CX workflows in Slack. Give it a try and let me know what you think :)
Wow, I never even considered that there could be a 3rd party slack client 🤯. This is super cool, would love to handle my Slack like email. Return to asynchronous messaging = fewer distractions, more productivity.
Dispatch.do has been a gamechanger at heybaton.com for managing all of the noise that comes with Slack Connect.
If you use Slack Connect, you need Dispatch.
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Congrats on the launch! Can you connect multiple Slack workspaces?
Thanks @marie_schneegans2!
Yep, Dispatch connects all of your Slack workspaces in a single unified inbox.
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This looks very promising. Will likely encourage us to add more of our customers on Slack channels. Curious: can you connect multiple Slack workspaces?
@michael_fester good stuff! And yes! We were jumping back and forth between workspaces all day, so we built it to support multiple workspaces. I find that having them all together in one inbox makes it way easier to stay on top of my secondary Slack workspaces that i used to only get around to checking once a week.
@evanlodge Slack has an incredibly robust API that's made building Dispatch possible! Signing into Dispatch is as easy as signing into any Slack workspace. All the content that passes through Dispatch is encrypted end to end with private keys only available to clients (developers querying the database will only see a bunch of encrypted gibberish) :)
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I've been using and testing it for 2 months now. It's extremely well thought out and a huge time saver, with an amazing feature set to fine-grain prioritize message sources if you want to. I currently have 5 Slack accounts coming into the same inbox. Also, the set of keyboard shortcut commands is fantastic.
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