Canny
Build better products with customer feedback
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Chris Messina

Canny - The easiest way to collect & manage feedback

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Canny is a single place for all customer feedback. It saves you time managing all the feedback while keeping your customers in the loop. Let your customers post and vote on feedback from within your website or mobile app. You'll get an organized list of feedback that you can use to inform your roadmap.

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Sarah Hum
Canny
Maker
Hi Product Hunt! Firstly, HUGE thanks to @chrismessina for hunting us. 😊 Canny is an incredibly simple way for teams to stay on top of user feedback. Here’s how it works: – Send your users to your Canny board where they can post & vote on feature requests – You get a list of exactly what your users want most – Mark a feature as “in progress” or “fixed” and everyone who voted gets notified This helps your team prioritize features with quantified user interest, all while saving time and keeping your users in the loop. Check out some live examples: – Facebook uses Canny to keep track of feature requests for React Native (https://react-native.canny.io/fe...) – Mark Suster’s Snapstorms uses Canny to ask his audience what they want him to Snap about (https://snapstorms.com/ask) Product Hunters get 20% off all of our plans through April 10th, no discount code needed. We’d love to hear your comments and feedback! Of course, post feature requests here: https://feedback.canny.io/featur... 😉😻
Jeroen Corthout ☕
Salesflare
@sarahhum @chrismessina Awesome! Congrats on having Facebook use your product... 👊The UI looks great. It looks like Typeform for feature votes. We'll check whether it can be useful for us at Salesflare as well!!
Sam Jacobson
@jeroen_corthout @sarahhum @chrismessina Can't this be done on a public Trello board?
Sarah Hum
Canny
Maker
@hakosam Yes! People are trying to make Trello work for this, but it eventually looks like this: https://trello.com/b/EpoYEYod/ha... We think Canny is way friendlier for users and more informative for teams. We hope to build out features for this specific use case to make it even more valuable.
Chris Messina
Raycast
Hunter
Loved what @sarahhum and @a13n were doing with Product Pains before — and now they've really dug in and developed a modern, attractive take on open customer collaboration.
Andrew Rasmussen
Canny
Maker
@chrismessina Hey Chris, we really appreciate your support and hunting us. We feel that many companies are not good enough at listening to their users, and that most b2b software is clunky. We wanted Canny to be simple to use for teams and their users.
Mohamed Yunus
Everyly
@sarahhum and @a13n Beautiful. Just beautiful. This product is actually a dear hog for startups in the very initial stage, as it helps them to curate and set the community accordingly with the feedbacks from the early users. At the same, early users don't like to be bothered much as well, but this @canny makes it super fused. I am your user now :)
Sarah Hum
Canny
Maker
@tweetyunus You are too kind. We know how difficult it is to build a product from the ground up. Feedback is CRUCIAL from the beginning so we love supporting new products!
Raphaël Chabaud
What is the benefit compared to uservoice (https://www.uservoice.com/) ?
Andrew Rasmussen
Canny
Maker
@raphchabaud Great question, I'm glad you asked. UserVoice has tens (hundreds?) of employees across multiple offices, and we're a team of two. So it'd be super arrogant to say we're better in every aspect. They work with amazing customers such as Microsoft. UserVoice has moved so far upstream (towards enterprise) that they don't even have a pricing page anymore. Last time they did, it started at hundreds of dollars a month (billed annually). This leaves no room for the little guy, who still benefits greatly from building a community around their product and quantified user feedback. On top of that, we find UserVoice's admin tools to be over-complicated and their user-facing components pretty unattractive. We believe businesses want to invest in tools that their teams and their users love using (hence why Intercom is killing it).
Laxman Papineni
@a13n @raphchabaud very true. The whole SMB SaaS space is open in every major vertical. Great product guys.
Vinay Hiremath
Loom
We used Product Pains early on at Loom (previously Openvid/Opentest), and it was incredibly useful for us to figure out what we needed to build to get to where we are today. I'm confident in saying that it would have been much harder to foster an intimate relationship with our power users had it not been for having a Canny board embedded on our website. Keep up the great work Andrew and Sarah!
Andrew Rasmussen
Canny
Maker
@vhmth 🙏 thanks so much for the kind note Vinay. We're lucky to get to work with amazing teams like you, @_shahedk, and @joethomas_x. Building relationships is major 🔑 to building awesome products. Keep it up!
Max Stoiber
Thanks to Canny (back when it was ProductPains) we at Keystone know exactly what our users expect us to work on. (https://keystonejs.canny.io/feat...) It's simplified our management of the project, keeps our issue tracker clean of discussions and overall has greatly improved our lives maintaining a large open source project.
Sarah Hum
Canny
Maker
@mxstbr Thank you for being with us since the beginning! For big open source projects, Github Issues can get real messy. We're glad we can give back to the open source community! ❤️
Amjad Masad
Replit
We at Repl.it are early Canny users and I honestly couldn't find a better way to get and manage feedback from our users. Live chat puts too much pressure on our team, email is a higher bar for users to send in feedback, and a forum is a bit too unstructured. Canny strikes the sweet spot between simplicity and power. And @a13n and @sarahhum are super responsive to feedback -- bug reports and feature requests often turnaround in the same day!
Sarah Hum
Canny
Maker
@amasad Thanks for the kind words Amjad! The Repl.it team has been an amazing partner along this journey. We're definitely seeing other teams get buried under live chat, meaning feedback gets lost. We're so happy to hear that Canny is working for you :)
Mohammed Taha
Yes there always has been a need to streamline and manage the feedback regarding whatsoever. Everywhere feedback is scattered and unorganized failing to realize its importance, majority dump the goldmine of genuine feedbacks. commendable attempt this one is. Kudos Makers @sarahhum and Andrew @a13n ..
Andrew Rasmussen
Canny
Maker
@taha_tweets Yeah I really do feel like so many big companies don't have a good idea of what their users are saying. And you can see it when you talk to consumers. We ran some surveys a while ago and found that 90% of respondents had ideas for how to improve products but 61% rarely or never shared them... probably because they don't feel like anyone's listening. I hope we can fix that. More about that survey: https://medium.com/@a13n/why-you...
Mohammed Taha
@a13n Rightly said, Andrew. All the best for changing the way feedbacks are collected, organized and managed.
Adam
Hey @sarahhum @a13n great work! Any way to integrate this / use for native iOS apps? Are any of your users doing this currently?
Sarah Hum
Canny
Maker
@arrev Thanks Adam! We don't have a native integration (yet). Everyone who's using us on mobile is currently using a web view. It works but it's definitely not the best. If you upvote https://feedback.canny.io/featur... we'll let you know when we prioritize this!
Adam
@sarahhum done. Thanks!
Dan Leveille
I've been using Canny for over a year now for my app, Dododex, and it's completely changed the way I gather feedback, bug reports, and communicate with users about the future of the app. My users are very passionate and are always suggesting new things — I've received over 350 suggestions on Canny over the past year. As a one person team, I don't have a lot of time and resources to gather and catalog feedback effectively. I used to keep track of feedback using a few different methods, but I had trouble quantifying what people wanted. For the past year, I've been using Canny to define and prioritize my product's roadmap. I'm pretty confident that Canny has improved my perception as a developer to my users — they know I'm listening to them and it helps me communicate the status of all of the ideas and future features. Rather than saying "It's on the to-do list." I can tell users "Here's a link to this request, where you can track its status." Highly recommend it! 💯
Andrew Rasmussen
Canny
Maker
@danlev Dan!! We are so lucky to have you. We still remember the day you joined Product Pains (Canny before it was Canny) and we were so ecstatic to find someone who resonated with our mission. From dinosaurs to LGBT rights, you work on some very cool projects and we look forward to supporting them all. Thanks for your support. ❤️
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