Brainwave - Automate customer service answers and processes with AI
byβ’
Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions, such as collecting leads and booking meetings.
Well done and congrats on the launch! Great way not only for CS but also it could aid Sales with the lead collection. βοΈ
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Maker
@ayhan_dzhemalov Hi there Ayhan, thank you. Although our main focus is in CS, we realized there are some tangential points we could touch and handle. Thanks so much for your support
Wow, Brainwave sounds like a game-changer for customer service! I love how it automates text-based responses and actions. This could really save companies a lot of time and resources. Just make sure you let customers get in touch with real human personnel if there's a need. Sometimes, customer issues can become quite specific, and no matter how fluent or fluid the AI is, the issue persists.
Overall, I'm really impressed with the concept of Brainwave and can see how it can revolutionize customer service. Keep up the great work! π
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Maker
@arya_rg Hello Arya, thank you for your kind words, amazing support and feedback. I totally agree with you, at the end of the day some customer issues need to be deflected to a human. We are working hard to create seamsless and powerful human-routing configurations.
@nicolas_tarroux Yes, the chatbot can reply in different languages. You can start a conversation in English and finish it in French while having some Japanese in the middle :)
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Maker
@nicolas_tarroux Hi Nicolas, right. It support +90 languages simultaneously :)
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