Automate your Customer Service answers and processes with AI
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Rohan Chaubey

Brainwave - Automate customer service answers and processes with AI

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Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions, such as collecting leads and booking meetings.

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Lucas Pilzen
klemmbrett – early access
Exactly what we've looked for, actually. This will save A LOT of time!
Javier Marco
Maker
@lucas_pilzen Hi Lucas, happy you like it. Do not hesitate on talking with us for any kind of help 👍
Taha Zemmouri
Nice! Congrats for the launch :)
Javier Marco
Maker
@tezzed grateful for your support Taha!
Lilit Arzoyan
the solution is really interesting! keep it rolling.
Javier Marco
Maker
@lilit_arzoyan thank you Lilit!
Anna Shults
ioni
Upvoted! Congrats on your launch! We are also building AI-bot for customer support and I'm impressed with the quality of Brainwave!:)
Javier Marco
Maker
@anna_shults thank you Anna! All the best on your venture, happy to help with anything you need.
dahobi india
Graet work. Wish you guys success. Will consider this when we launch our product to market. Happy to support as a paying customer when we are ready to go live/
Javier Marco
Maker
@dahobi_india Hi Dahobi, really appreciate your support. Looking forward to your launch. Will love to have customers like you!
Filip Ognjanovic
Congrats on the launch guys! It looks really good. We'll give it a go, as Andrija mentioned earlier 😁
Javier Marco
Maker
@filip_ognjanovic Thank you Filip. Feel free to request help from our team when you need it, we will be more than happy to help you. Also excited for your launch 🚀
Tom St. Clair
Studis
Really cool, I’ve seen a lot of these chatbot type things recently though, what makes brainwave different?
Javier Marco
Maker
@tomstclair Hey Tom, good question. Brainwave automates not only text responses, but also processes such as lead collection. All with much less training effort from your team vs other alternatives where you spend countless hours to just solve 30% of queries.
Felix Häberle
inlang IDE Extension (i18n)
Congrats on the launch @marcojavier & team. 🎉 Are there any limitations to the types of questions it can answer effectively? Also, have you considered integrating other channels like voice or chatbots in the future to provide a more seamless and multi-channel customer support experience? Looking forward to hearing more about the capabilities of Brainwave! 🤗
Javier Marco
Maker
@felixhaberle Hi Felix, thanks for your support and questions. 1). Theoretically, there is no limitations to the type of questions the system can answer, it all depends on the training data your provide (we can guide and advise you with this), although there are some points like privacy-related answers where due to regulations the chatbot can not answer, or specific user-related queries where an integration with CRMs will be required (in this case, you just have to ping us and we will integrate with your crm or any other tool you use). 2). Definitely yes, apart from the website standalone frontend, we are launching email channel by September, in addition to Helpdesk integrations. Voice is something we are already working on, but to ensure the same quality we have in text-based answers we still need to work for a bit on it 🤙 Hope the answers to your questions solve your doubts, and thanks again!
ioni
Congrats, guys:)
Javier Marco
Maker
@serhii_uspenskyi thank you so much Serhii!
ioni
@marcojavier welcome!
Hashir Ahmed
Congratulations on the launch of Brainwave! 🚀A game-changer for sure! Wishing you success ahead!
Javier Marco
Maker
@hashirahmed really appreciate your words Hashir, thank you!
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