Atlas
Give your customers superhuman support
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Michael Seibel

Atlas - Give your customers superhuman support

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Atlas is an all-in-one customer support tool that helps agents improve the quality of their support. We do this by bringing sessions recordings, bugs, and outbound emails together in a simple customer dashboard.

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charith_a
Interesting, congrats team!
Jon O'Bryan
@charith_a 🙏🏻
Scott Ames-Messinger
This looks great! Unless I missed it on the homepage, I didn't see pricing info. What will the pricing look like?
Jon O'Bryan
@scott_ames_messinger thanks! Our startup package is $200/mo for 5 seats and 10k sessions. We're offering a discount to PH'ers this week for 20% off for the first 6 months.
Paul Adams
Congrats on the launch @jmobryan ! Really cool, what you've built looks impressive. We've also been busy working on next generation support solutions. Would love you and your team to come along to our launch event in a couple of weeks https://twitter.com/intercom/sta...
DP
Can we get 3month free trial? Please :D good product, love it!
Piotr Puszkiewicz
Cool product, congrats! I'm curious about a few aspects of Atlas. It looks like sharing a customer list is necessary. What can you tell us about how Atlas approaches user privacy? How about regulations like GDPR? I'm also curious about which bug tracking systems Atlas supports, or if it requires its own database?
Jon O'Bryan
Great questions, @p20z . If you want to see info from your database about a user, then you have to make an identify call via Javascript to Atlas. There are a couple ways to handle privacy, depending on your interpretation of GDPR, the lightest touch is to include us as a third-party vendor listed in your terms of service. We're also adding support for a user opt-in scenario that gives more control to your users to explicitly opt-in to sharing their session info whenever they contact your support. For bug tracking, we handle console errors natively and have a Sentry integration for backend bug tracking.
Natalia
Great idea! An excellent solution for quality customer service. Wish you much success and good luck with your projects!!!
Jon O'Bryan
@natalija_r thank you!
Farokh Shahabi
Very nice UI & useful! Congrats! Will it include a wiki/knowledge base as well?
Jon O'Bryan
@farokh_shahabi thank you! Yep, knowledge base is on the way!
Farokh Shahabi
@jmobryan Awesome!
Greg Fragin
congrats on the PH launch this is a game changer in the CS space no more asking devs to recreate or track down vague behaviors...its all there in front of you happy user here
Jon O'Bryan
@gfragin 🙏🏻
Abhi S
Fantastic!
Jon O'Bryan
@awbcer 🙏🏻
Divyansh Malhotra
Wow this looks really great!
Jon O'Bryan
@divyanshmal 🙏🏻
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