Aqua Voice - Incredibly fast voice input for Mac and Windows

I have been using Aqua Voice for three months now. In fact, I'm dictating this with Aqua Voice. I would say for the most part, it's been super useful, but it does have some kinks, which I'm hoping the team will fix in the coming months. The biggest issue I have with it is that it doesn't always respond to the shortcut. And if it does respond to the shortcut, it doesn't always produce the transcription. I would say in my case, for each of those steps, it fails roughly 5 or 10 percent of the time for no obvious reason, so as a result, it works about 85 to 90 percent of the time. Not bad, still saves me a ton of time, but can get a bit frustrating when I've dictated something and then realize nothing has been generated.

Another issue is the occasional mistakes in transcription. Ironically, as I was dictating the above paragraph, I said, "it fails roughly 5 to 10% of the time," but what was generated was much more ominous: "it fails constantly, roughly five or ten percent of the time." It's encouraging that the tool is so self-deprecating :)

This product has a major problem. Maybe 70% - 80% percent of all transcriptions contain significant errors. About 20% of the time the errors are so bad that it's really obvious and easy to catch. It literally is in gibberish, foreign language, Chinese, just nonsensical words or text. So at least that is so obvious it can be picked up. But the problem is the other fifty to sixty percent of the time the errors are a bit more subtle baked into the text. So the end result is you just really can't trust this product

They have built a feature in where you can go to the history and do a re-transcribe. And when you do that, it actually fixes the transcription completely. You can copy it and paste it into whatever you were doing. But as a workflow, that's pretty terrible to have to do the whole time.

I've messaged their customer support many times. I've reached out to a guy called Pablo Penich and they just simply don't reply. They don't follow up. I've attached a loom video as an example here (and another LOOM VIDEO). He didn't bother looking at any examples I showed him.

Initially, I actually thought let me help them improve their products. We'll all benefit. If you see watch the Loom videos, you'll see that the re-transcribe feature works really well. So why not just use it first time around? My bet is they're trying to use a really cheap LLM to do the job so they can maximize money while delivering a shitty product.

On customer service... they don't pay attention, they just don't care, they're completely NON responsive. Frankly I've had better customer support from ATT.

So after 3-4 months of trying to make this a usable product and trying to see give them time to see if they can improve this, I've given up. I deleted the product, canceled my subscription. I went back to VoiceInk and it turns out they really have ironed all the kinks out of their product and it's 98%+ accurate transcription first time round.

So my advice, save yourself the pain and hassle of trying to use this product. If you're on a Mac, just go to VoiceInk. It'll save you a lot of hassle. If you're on a PC, I'm sure there are some good alternatives.

Quite frankly, I could have coded this better myself.

What I like about this category is how it makes writing feel closer to thinking out loud. The hard part is usually the last 10%: keeping the output polished without flattening the writer’s cadence. Curious whether Aqua lets people tune that cleanup level by use case.