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24h ago

Should AI answer your customers on WhatsApp, or only help your team reply?

A question we debate a lot while building AIChatsHub:

Some business owners want the AI to handle everything, answering prices, sending product photos and taking lead details at 2am. Others only trust it to draft replies for a person to send.

Our approach so far: the AI answers from the business's own knowledge, and hands over to a human when the customer is ready to buy, asks for a person, or the AI doesn't know the answer. After each chat it shows the questions it couldn't answer, so you teach it once.

Where do you draw the line? Would you let AI talk to your customers directly?

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4h ago

AIChatsHub - WhatsApp & website chat inbox with AI sales reps

AIChatsHub puts your business WhatsApp numbers and website chat into one shared team inbox, with AI Employees that answer customers 24/7 from your own Q&A, documents and photos. The AI captures leads, follows up when customers go quiet, and hands the chat to a person when they're ready to buy. Connect WhatsApp by QR code or the official API, test the AI free before publishing, and see what it couldn't answer so you can teach it once. 19 languages. Free plan + 7-day trial, no card.