... where it was going. It felt like I was following a script someone else wrote. So I taught myself to code. Built project after project on my own. Spent an entire summer sending out CVs. Eventually, somehow, IBM said yes. Four years there. Two big projects. The first was managing infrastructure and migrating applications to Azure OpenShift for a Finnish city government. The second was building a procurement chatbot with a bunch of complex data integrations. Real systems, real users ... ... thing that really scares you. Move somewhere new. Take on something you're not ready for. Say yes before you feel safe. Each year I pushed that a little further. This year I pushed it all the way. Quit IBM

... internal AI/chatbot system), which today handles almost 94% of all routine HR requests, such as: vacation requests onboarding new employees payroll information and attendance records benefit selection and answers to basic employment questions Results of AI implementation at IBM 94% of the HR agenda is automated Payroll, vacation, administration even terminations have been automated $3.5 billion saved 40% drop in HR costs IBM