... firm Top Hat and VP of operations and revenue at @Causal , which was acquired by Lucanet in 2024. In sales, you always know exactly where you stand. In engineering, you don t. The sales leaderboard shows the top performers, the basement-dwellers, and everyone in between. At first, this is terrifying, but it quickly becomes inspiring. If you know who s outselling you, you can reverse-engineer a way to improve. At Top Hat, I built a dashboard that showed ... ... against goodharts law. even cases where the goals appear very clear like sales seem like they can be way more nuanced -- having someone sell a ton of deals that have bad terms, overall bad direction (quick hits vs