Emily Kellerttech lover & travel freak
What are the best chat based messaging apps used for customer service?
Looking for possibilities to use chat messaging apps to interact with our customers !
Ideally, the app can be integrated into ZenDesk!
19 recommended
- Intercom.io is my choice and it looks like there is also a Zendesk integration available: https://www.zendesk.com/apps/int...Basil AbbasFounder and CTO, https://clockit.io · WrittenI would highly recommend Intercom. They are a little pricy though!I also go for Intercom. The new package with Engage + Acquire products is a great combo.
- Alex ShvalevCEO & Co-founder, Chaport Live Chat · WrittenAlex Shvalev made this productPremium quality. Cheaper than most competitors. Free forever plan for 5 agents with unlimited chat history. Beautiful apps for Mac & Windows. Integration with Zendesk using Zapier.Your customer service will thrive with this product. Easily embeddable into any website, affordable price, streamlined workflow for teams.
- 14LiveChatYou can install it on your website, give your visitors the possibility to start a chat with you and initiate conversations with them. It also has a Zendesk integration.Jędrzej RayskiBrand Designer · WrittenUseful features, great design and decent pricing. Worth trying!Michał 'Quarties' SypkoIntegration Developer @ LiveChat · WrittenSuper easy to use product with a ton of extremely useful integrations - you will love it <3
- Timothy BuckProduct Manager · EditedFor individuals and small businesses, I think Smallchat is best. It's got a super generous free tier and the paid tier is cheaper than the competition by a significant amount. I use it on my site (timothybuck.me). Full Disclosure: I was involved with the launch and marketing of Smallchat.
- Daniil KopilevychSaaS Growth Marketer · WrittenDaniil Kopilevych made this productYou can use HelpCrunch to chat with customers, as well as email them. Check out Zendesk vs HelpCrunch: https://helpcrunch.com/zendesk-a...
- Miriam SchwabCo-founder & CEO, Strattic · WrittenUsers can chat on our site and we respond through Slack. Very useful.
- Josh KennedyProduct-Minded Pixel Pusher · WrittenWe tried Intercom and some others, but we really like Crisp's user-focused angle.
- 3Tawk.toBrendhain ReidSaaS Operations | Customer Success · WrittenThis is a truly FREE option for live chat. They don't have a full integration with ZenDesk... but you can specify the forwarding email for your CRM or ticketing system. In doing so, your chat transcripts and offline messages from tawk.to will be forwarded into ticketing system at ZenDesk.
- Ayush MittalHead Of Digital Communications · WrittenNothing beats Intercom except them being pricey as mentioned by Basil (@clockitio) so I chose UserEngage and it is working pretty well for me. Its integration with Zapier will allow you to connect and send data to Zendesk.
- Tim Lynch ☁VP · WrittenWe use private slack channels for our customers. You can create a private channel that is just the customer team and your team. It has been a great way to drive customer engagement, handle support issues (bonus: support issues are a great way for the entire client team to see that a) you are attentive and b) you often only have to answer it once ).
- Saijo GeorgeDigital Marketer · WrittenSaijo George made this productIf your customers are on Facebook Messenger, you this to create a chat widget for your site.
- Brad LandthornMarketing · WrittenBrad Landthorn made this productWe'd love if you include Agent.ai in your chat consideration (web or in-app). Free to send up to 5,000 messages/month. Our Artificial Intelligence learns to suggest answers for use by service agents, enabling a fast, "review, click and send" response process for chats. With training, queues can be set to Auto-Pilot, answering customer FAQs 24/7. Zendesk integration supported.
- Danny SherrardVP of Growth & Digital Marketing · WrittenI've heard great things. They just launched. I've used the trial version and it's pretty good tbh
- Jovis Joseph AloorCofounder @ Corner · WrittenJovis Joseph Aloor made this productAwesome pricing. Powered By Facebook. Can continue to chat even if the visitor leaves the website.i prefer messengerify chat widget,it is very helpful.we don't need to install any other application.it is integrated with facebook messenger. https://messengerify.me/
- Mehfuz HossainFounder / CEO · WrittenMehfuz Hossain made this productYou can quickly and easily build an AI-powered customer service custom chatbot for your website or facebook messenger with various integrations with your existing enterprise solutions (e.g. CRM, CMS, etc.).
- 1ProProfs Live Chat SoftwareVineet GuptaInternet Marketing Strategist · WrittenAlthough there are a million options out there, it’s difficult to find an option that fits your business needs. Since our food delivery business required an option similar to Facebook Messenger and other chat apps, we ran a quick google search and post running a beta test with delivery boys, finalized ProProfs Chat. It’s not that we are against native chat options, but the ease of use and simplicity that ProProfs Chat app for Android and iOS offers is unmatchable. So, it’s our go-to option as our food business thrives on “On-the-go” customer requests. The offline messages features are something that removed any hint of a doubt for us. Their team offered a demo to understand the various options in the app and after a free trial of 15-days, we went for their paid plan without hesitation.
- Sona PisovaWriter. Tutorial star. · WrittenLiveAgent enables you to chat with customers in real-time. Currently, its the best chat widget on the market, according to Debugbear. LiveAgent also provides free Zendesk data migration.