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Messaging+ 2

What are the best chat based messaging apps used for customer service?

Looking for possibilities to use chat messaging apps to interact with our customers ! Ideally, the app can be integrated into ZenDesk!
Emily Kellerttech lover & travel freak · Asked
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11 recommended

19
Intercom

Communicate personally with every single customer.

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MozammilVice President, Research & Development · Written
Intercom.io is my choice and it looks like there is also a Zendesk integration available: https://www.zendesk.com/apps/int...
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Basil AbbasFounder and CTO, https://clockit.io · Written
I would highly recommend Intercom. They are a little pricy though!
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Vinicius RodriguesWritten
I also go for Intercom. The new package with Engage + Acquire products is a great combo.
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9
Smallchat

Slack integration for chatting with visitors to your website

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Timothy BuckCo Founder, Nicer Studio · Edited
For individuals and small businesses, I think Smallchat is best. It's got a super generous free tier and the paid tier is cheaper than the competition by a significant amount. I use it on my site (timothybuck.me). Full Disclosure: I was involved with the launch and marketing of Smallchat.
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8
Drift 2.0

A scalable way to talk to your customers

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Hemanth GCEO, Wipadika Innovations · Written
Powerful features, Awesome Automation. Love the Scheduling Bot.
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3
Slaask

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Miriam SchwabFounder & CEO, illuminea & Strattic · Written
Users can chat on our site and we respond through Slack. Very useful.
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3
Crisp

Live chat and live support for your product

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Josh KennedyPushing pixels · Written
We tried Intercom and some others, but we really like Crisp's user-focused angle.
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1
UserEngage

Affordable marketing automation with 5 minute setup

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Ayush Mittalbro @boombro, Founder RefR ✌ · Written
Nothing beats Intercom except them being pricey as mentioned by Basil (@clockitio) so I chose UserEngage and it is working pretty well for me. Its integration with Zapier will allow you to connect and send data to Zendesk.
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1
Slack

Be less busy. Real-time messaging, archiving & search.

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Tim Lynch ☁VP · Written
We use private slack channels for our customers. You can create a private channel that is just the customer team and your team. It has been a great way to drive customer engagement, handle support issues (bonus: support issues are a great way for the entire client team to see that a) you are attentive and b) you often only have to answer it once ).
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2
tawk.to

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Brendhain ReidCustomer Success Manager - @Liftpattern · Written
This is a truly FREE option for live chat. They don't have a full integration with ZenDesk... but you can specify the forwarding email for your CRM or ticketing system. In doing so, your chat transcripts and offline messages from tawk.to will be forwarded into ticketing system at ZenDesk.
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Paul.AdamMilesWeb · Written
I have been using since many years. Really useful and easy to understand. Its functionality has made it more useful.
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1
Facebook Chat for Websites

Talk to your customers using Facebook Messenger

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Saijo GeorgeDigital Marketer · Written
Saijo George made this product
If your customers are on Facebook Messenger, you this to create a chat widget for your site.
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1
LiveChat

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AgnieszkaLiveChat | social media | Sofar Sounds · Written
You can install it on your website, give your visitors the possibility to start a chat with you and initiate conversations with them. It also has a Zendesk integration.
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1
Agent.ai Web Client

AI-enhanced customer service

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Brad LandthornMarketing at Agent.ai · Written
Brad Landthorn made this product
We'd love if you include Agent.ai in your chat consideration (web or in-app). Free to send up to 5,000 messages/month. Our Artificial Intelligence learns to suggest answers for use by service agents, enabling a fast, "review, click and send" response process for chats. With training, queues can be set to Auto-Pilot, answering customer FAQs 24/7. Zendesk integration supported.
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