What are the best chat based messaging apps used for customer service?
- Intercom.io is my choice and it looks like there is also a Zendesk integration available: https://www.zendesk.com/apps/int...Basil AbbasFounder and CTO, https://clockit.io · WrittenI would highly recommend Intercom. They are a little pricy though!I also go for Intercom. The new package with Engage + Acquire products is a great combo.
We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.
- Matt Pliszkadiscovering SaaS apps at pickSaaS.com
A great application to automate engagement with your visitors, focusing on personal approach towards your customers
- Alex Shvalev8CEO & Co-founder, Chaport Live Chat · WrittenAlex Shvalev made this productPremium quality. Cheaper than most competitors. Free forever plan for 5 agents with unlimited chat history. Beautiful apps for Mac & Windows. Integration with Zendesk using Zapier.Your customer service will thrive with this product. Easily embeddable into any website, affordable price, streamlined workflow for teams.
- Greg StoneOwner & Designer at ChampKid Design
Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.
- Beth FiedlerHappy Entrepreneur w a PH product 🙌
Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍
- Timothy BuckProduct Manager · EditedFor individuals and small businesses, I think Smallchat is best. It's got a super generous free tier and the paid tier is cheaper than the competition by a significant amount. I use it on my site (timothybuck.me). Full Disclosure: I was involved with the launch and marketing of Smallchat.
- Dan LondonVP of REV MKTG, Bandwidth
Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.
- Matt Pliszkadiscovering SaaS apps at pickSaaS.com
Drift is a great complex platform to support your sales, especially interesting for more demanding customers.
- Miriam SchwabFounder & CEO, Strattic · WrittenUsers can chat on our site and we respond through Slack. Very useful.
- Josh KennedyPushing pixels · WrittenWe tried Intercom and some others, but we really like Crisp's user-focused angle.
- Daniel OmoniyiSoftware Architect, Conteidon.
Beautiful and powerful tool that fulfills all it's promises
- Arun Sathiya4Happiness Engineer, Automattic · WrittenFreshchat is what you're looking for. Incredible list of features and literally free pricing for upto 10 active agents! Check it out! Disclosure: I work with the team on launch and marketing.
- Arun SathiyaHappiness Engineer, Automattic
This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.
- Learn UXUX Practitioner & College Professor
Nice design. Nice support staff. might be good to have easy to find case studies to give the rich feature set more context.
- Ayush Mittal27bro @boombro, Founder RefR ✌ · WrittenNothing beats Intercom except them being pricey as mentioned by Basil (@clockitio) so I chose UserEngage and it is working pretty well for me. Its integration with Zapier will allow you to connect and send data to Zendesk.
- Matt Pliszkadiscovering SaaS apps at pickSaaS.com
A really great extensive automation software focused on providing you with multiple functionality automating your daily connections with customers using different channels.
- Tim Lynch ☁VP · WrittenWe use private slack channels for our customers. You can create a private channel that is just the customer team and your team. It has been a great way to drive customer engagement, handle support issues (bonus: support issues are a great way for the entire client team to see that a) you are attentive and b) you often only have to answer it once ).
- João Oliveira SimõesDesign Lead, 44 Studio
As a remote designer, this is a must have. I'm always contactable and available. Super easy way to also have quick calls and communicate with other team members on different teams.
- Amrith ShanbhagCommunity at Product Hunt & Feathrd
I'm a part of a ton of Slack communities but I'm active in only a handful.
Slack works to its fullest only when it is implemented in a team and everyone's supposed to use it for communication. Slack could/should improve on making the communities on it better by adding relevant features.
- Brendhain ReidSaaS Operations | Customer Success · WrittenThis is a truly FREE option for live chat. They don't have a full integration with ZenDesk... but you can specify the forwarding email for your CRM or ticketing system. In doing so, your chat transcripts and offline messages from tawk.to will be forwarded into ticketing system at ZenDesk.
- Saijo GeorgeDigital Marketer · WrittenSaijo George made this productIf your customers are on Facebook Messenger, you this to create a chat widget for your site.
- Brad LandthornMarketing · WrittenBrad Landthorn made this productWe'd love if you include Agent.ai in your chat consideration (web or in-app). Free to send up to 5,000 messages/month. Our Artificial Intelligence learns to suggest answers for use by service agents, enabling a fast, "review, click and send" response process for chats. With training, queues can be set to Auto-Pilot, answering customer FAQs 24/7. Zendesk integration supported.
- Danny SherrardVP of Growth & Digital Marketing · WrittenI've heard great things. They just launched. I've used the trial version and it's pretty good tbh
- Jovis Joseph AloorChief Designer · WrittenJovis Joseph Aloor made this productAwesome pricing. Powered By Facebook. Can continue to chat even if the visitor leaves the website.i prefer messengerify chat widget,it is very helpful.we don't need to install any other application.it is integrated with facebook messenger. https://messengerify.me/
- Mehfuz HossainCEO, Recime.io · WrittenMehfuz Hossain made this productYou can quickly and easily build an AI-powered customer service custom chatbot for your website or facebook messenger with various integrations with your existing enterprise solutions (e.g. CRM, CMS, etc.).
- Michael DunworthProduct @ Wyre
We built our product on Recime, top to bottom. Recime team was ridiculously helpful, and the bot was popular enough to get into Forbes!
https://www.forbes.com/sites/laurashin/2017/05/24/bitcoin-startup-wyre-launches-chatbot-to-handle-b2b-payments-from-wechat-to-facebook/#3213619042e0
Woot! Appreciate all the help Recime team. Love the new updates, keep crushing!
- Alexander GamanyukChatBottle, Founder
Recime gives an opportunity to have control over a lot things when building a bot.
- Vineet GuptaInternet Technologies Evangelist · WrittenAlthough there are a million options out there, it’s difficult to find an option that fits your business needs. Since our food delivery business required an option similar to Facebook Messenger and other chat apps, we ran a quick google search and post running a beta test with delivery boys, finalized ProProfs Chat. It’s not that we are against native chat options, but the ease of use and simplicity that ProProfs Chat app for Android and iOS offers is unmatchable. So, it’s our go-to option as our food business thrives on “On-the-go” customer requests. The offline messages features are something that removed any hint of a doubt for us. Their team offered a demo to understand the various options in the app and after a free trial of 15-days, we went for their paid plan without hesitation.
