Emily Kellert
Emily Kellerttech lover & travel freak & tractive PM

What are the best chat based messaging apps used for customer service?

Looking for possibilities to use chat messaging apps to interact with our customers ! Ideally, the app can be integrated into ZenDesk!
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17 recommended
  1. 20

    Communicate personally with every single customer.

    MozammilVice President, Research & Development · Written
    Intercom.io is my choice and it looks like there is also a Zendesk integration available: https://www.zendesk.com/apps/int...
    Basil Abbas
    Basil AbbasFounder and CTO, https://clockit.io · Written
    I would highly recommend Intercom. They are a little pricy though!
    Comments (1)Share
    I also go for Intercom. The new package with Engage + Acquire products is a great combo.
    • Kyle Benoit
      Kyle BenoitI generate free traffic on the internet.

      Intercom is amazing our website started generating 20% more leads through their webchat, and support features, and even our local company was able to generate real sales consultant appointments from Intercom. If you are a service based business you cannot go without Intercom!

    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

  2. 11

    A beautiful, simple live chat for websites.✨

    Alex Shvalev
    Alex Shvalev9CEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Premium quality. Cheaper than most competitors. Free forever plan for 5 agents with unlimited chat history. Beautiful apps for Mac & Windows. Integration with Zendesk using Zapier.
    Your customer service will thrive with this product. Easily embeddable into any website, affordable price, streamlined workflow for teams.
    Good product I use and recommend!
    • Greg Stone
      Greg StoneOwner & Designer at ChampKid Design

      Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

    • Beth Fiedler
      Beth FiedlerHappy Entrepreneur w 2 PH products 🙌

      Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍

  3. Agnieszka
    Agnieszka5LiveChat | social media | Sofar Sounds · Written
    You can install it on your website, give your visitors the possibility to start a chat with you and initiate conversations with them. It also has a Zendesk integration.
    Useful features, great design and decent pricing. Worth trying!
    Super easy to use product with a ton of extremely useful integrations - you will love it <3
  4. 9
    Smallchat Beta

    Slack integration for chatting with visitors to your website

    Timothy Buck
    Timothy BuckProduct Manager · Edited
    For individuals and small businesses, I think Smallchat is best. It's got a super generous free tier and the paid tier is cheaper than the competition by a significant amount. I use it on my site (timothybuck.me). Full Disclosure: I was involved with the launch and marketing of Smallchat.
  5. 8
    Drift 2.0

    A scalable way to talk to your customers

    Hemanth G
    Hemanth GCEO, Wipadika Innovations · Written
    Powerful features, Awesome Automation. Love the Scheduling Bot.
    • Stephen Courtney
      Stephen CourtneyDigital marketing blogger

      My colleague wrote a full article (https://buff.ly/2PM87TA) about Drift, Intercom and Crisp

      Drift is a great product, but it lacked a few features we wanted

      It also had some problems with loading

    • Richard Daniel
      Richard DanielDashcam and autogadget CEO/expert

      I used it more than 2 months in and I do not recommend it. Why?

      - its slow. Tested via gtmetrix, here is 30-40% more make Ur site more slow

      - default setting for free plan. Here is no tell in description what on your website EVERYtime will be open dialog window for new visitors. And its not possible to disable it for free plan. Do you know how an open chat window infuriates visitors on the first visit? About 20% of the traffic you lose is simply due to this setting. And drift turned ON and default to all free customers.

      - support at free plan. First answer got immediately, next - 2 days, last - here is left 4 days and not answer.

  6. Miriam Schwab
    Miriam SchwabFounder & CEO, Strattic · Written
    Users can chat on our site and we respond through Slack. Very useful.
  7. 3

    Live chat and live support for your product

    Josh Kennedy
    Josh KennedyPushing pixels · Written
    We tried Intercom and some others, but we really like Crisp's user-focused angle.
    • Tony Bui
      Tony BuiCo - founder SellerSmith / PageFly app

      Well, we started with Intercom and it went well, but when the Early stage ended up the price bumped up over $800 for our current needs. I think the product itself is good, but not the price. So we took the time to do some research and found Crisp Chat. It has almost everything that we used in Intercom expect things like the way to attach the link into the text in Predefined Replies. Or inserting the image in the predefined reply. In general, I'm satisfied with what Crisp offer for the Unlimited Plan usage. I wish they could improve more Analytics dashboard and the way to estimate the performance of operators. Thanks, Tony, co - founder PageFly.io app.

    • Daniel Omoniyi
      Daniel OmoniyiFounder & CEO, Conteidon.

      Beautiful and powerful tool that fulfills all it's promises

  8. Brendhain Reid
    Brendhain ReidSaaS Operations | Customer Success · Written
    This is a truly FREE option for live chat. They don't have a full integration with ZenDesk... but you can specify the forwarding email for your CRM or ticketing system. In doing so, your chat transcripts and offline messages from tawk.to will be forwarded into ticketing system at ZenDesk.
    Comments (1)Share
    I have been using since many years. Really useful and easy to understand. Its functionality has made it more useful.
  9. 2

    Catch 'em all. Keep 'em all.

    Arun Sathiya
    Arun Sathiya4Happiness Engineer, Automattic · Written
    Freshchat is what you're looking for. Incredible list of features and literally free pricing for upto 10 active agents! Check it out! Disclosure: I work with the team on launch and marketing.
    • Bernardo Campos
      Bernardo CamposProduct Owner at Parafuzo.com

      The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

  10. 1

    Affordable marketing automation with 5 minute setup

    Ayush Mittal
    Ayush Mittal28bro @boombro, Founder RefR ✌ · Written
    Nothing beats Intercom except them being pricey as mentioned by Basil (@clockitio) so I chose UserEngage and it is working pretty well for me. Its integration with Zapier will allow you to connect and send data to Zendesk.
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      A really great extensive automation software focused on providing you with multiple functionality automating your daily connections with customers using different channels.

  11. 1

    Be less busy. Real-time messaging, archiving & search.

    We use private slack channels for our customers. You can create a private channel that is just the customer team and your team. It has been a great way to drive customer engagement, handle support issues (bonus: support issues are a great way for the entire client team to see that a) you are attentive and b) you often only have to answer it once ).
    • Amrith Shanbhag
      Amrith ShanbhagCommunity + Social at Product Hunt

      I'm a part of a ton of Slack communities but I'm active in only a handful.

      Slack works to its fullest only when it is implemented in a team and everyone's supposed to use it for communication. Slack could/should improve on making the communities on it better by adding relevant features.

    • João Oliveira Simões
      João Oliveira SimõesDesign Lead, 44 Studio

      As a remote designer, this is a must have. I'm always contactable and available. Super easy way to also have quick calls and communicate with other team members on different teams.

  12. 1
    Facebook Chat for Websites

    Talk to your customers using Facebook Messenger

    Saijo George
    Saijo GeorgeDigital Marketer · Written
    Saijo George made this product
    If your customers are on Facebook Messenger, you this to create a chat widget for your site.
  13. Brad Landthorn made this product
    We'd love if you include Agent.ai in your chat consideration (web or in-app). Free to send up to 5,000 messages/month. Our Artificial Intelligence learns to suggest answers for use by service agents, enabling a fast, "review, click and send" response process for chats. With training, queues can be set to Auto-Pilot, answering customer FAQs 24/7. Zendesk integration supported.
  14. 1

    Handle customer support via messaging apps, social & webchat

    Danny Sherrard
    Danny SherrardVP of Growth & Digital Marketing · Written
    I've heard great things. They just launched. I've used the trial version and it's pretty good tbh
  15. 2

    A Chat Widget Powered by Facebook Messenger

    Jovis Joseph Aloor
    Jovis Joseph AloorCo-Founder at MFY.im · Written
    Jovis Joseph Aloor made this product
    Awesome pricing. Powered By Facebook. Can continue to chat even if the visitor leaves the website.
    i prefer messengerify chat widget,it is very helpful.we don't need to install any other application.it is integrated with facebook messenger. https://messengerify.me/
  16. 1
    Recime v2

    Create smart chatbots. Zero code required.

    Mehfuz Hossain made this product
    You can quickly and easily build an AI-powered customer service custom chatbot for your website or facebook messenger with various integrations with your existing enterprise solutions (e.g. CRM, CMS, etc.).
    • Michael Dunworth
      Michael DunworthProduct @ Wyre

      We built our product on Recime, top to bottom. Recime team was ridiculously helpful, and the bot was popular enough to get into Forbes!


      Woot! Appreciate all the help Recime team. Love the new updates, keep crushing!

    • Alexander Gamanyuk
      Alexander GamanyukChatBottle, Founder

      Recime gives an opportunity to have control over a lot things when building a bot.

  17. Vineet Gupta
    Vineet GuptaInternet Technologies Evangelist · Written
    Although there are a million options out there, it’s difficult to find an option that fits your business needs. Since our food delivery business required an option similar to Facebook Messenger and other chat apps, we ran a quick google search and post running a beta test with delivery boys, finalized ProProfs Chat. It’s not that we are against native chat options, but the ease of use and simplicity that ProProfs Chat app for Android and iOS offers is unmatchable. So, it’s our go-to option as our food business thrives on “On-the-go” customer requests. The offline messages features are something that removed any hint of a doubt for us. Their team offered a demo to understand the various options in the app and after a free trial of 15-days, we went for their paid plan without hesitation.