What are the best chat based messaging apps used for customer service?

Intercom.io is my choice and it looks like there is also a Zendesk integration available: https://www.zendesk.com/apps/int...

I would highly recommend Intercom. They are a little pricy though!

I also go for Intercom. The new package with Engage + Acquire products is a great combo.

Premium quality. Cheaper than most competitors. Free forever plan for 5 agents with unlimited chat history. Beautiful apps for Mac & Windows. Integration with Zendesk using Zapier.

Your customer service will thrive with this product. Easily embeddable into any website, affordable price, streamlined workflow for teams.

Good product I use and recommend!

You can install it on your website, give your visitors the possibility to start a chat with you and initiate conversations with them. It also has a Zendesk integration.

Useful features, great design and decent pricing. Worth trying!

Super easy to use product with a ton of extremely useful integrations - you will love it <3

For individuals and small businesses, I think Smallchat is best. It's got a super generous free tier and the paid tier is cheaper than the competition by a significant amount. I use it on my site (timothybuck.me). Full Disclosure: I was involved with the launch and marketing of Smallchat.

Powerful features, Awesome Automation. Love the Scheduling Bot.

You can use HelpCrunch to chat with customers, as well as email them. Check out Zendesk vs HelpCrunch: https://helpcrunch.com/zendesk-a...

Users can chat on our site and we respond through Slack. Very useful.

We tried Intercom and some others, but we really like Crisp's user-focused angle.

This is a truly FREE option for live chat. They don't have a full integration with ZenDesk... but you can specify the forwarding email for your CRM or ticketing system. In doing so, your chat transcripts and offline messages from tawk.to will be forwarded into ticketing system at ZenDesk.

I have been using since many years. Really useful and easy to understand. Its functionality has made it more useful.

Freshchat is what you're looking for. Incredible list of features and literally free pricing for upto 10 active agents! Check it out! Disclosure: I work with the team on launch and marketing.

Nothing beats Intercom except them being pricey as mentioned by Basil (@clockitio) so I chose UserEngage and it is working pretty well for me. Its integration with Zapier will allow you to connect and send data to Zendesk.

We use private slack channels for our customers. You can create a private channel that is just the customer team and your team. It has been a great way to drive customer engagement, handle support issues (bonus: support issues are a great way for the entire client team to see that a) you are attentive and b) you often only have to answer it once ).

If your customers are on Facebook Messenger, you this to create a chat widget for your site.

We'd love if you include Agent.ai in your chat consideration (web or in-app). Free to send up to 5,000 messages/month. Our Artificial Intelligence learns to suggest answers for use by service agents, enabling a fast, "review, click and send" response process for chats. With training, queues can be set to Auto-Pilot, answering customer FAQs 24/7. Zendesk integration supported.

I've heard great things. They just launched. I've used the trial version and it's pretty good tbh

Awesome pricing. Powered By Facebook. Can continue to chat even if the visitor leaves the website.

i prefer messengerify chat widget,it is very helpful.we don't need to install any other application.it is integrated with facebook messenger. https://messengerify.me/

You can quickly and easily build an AI-powered customer service custom chatbot for your website or facebook messenger with various integrations with your existing enterprise solutions (e.g. CRM, CMS, etc.).

Although there are a million options out there, it’s difficult to find an option that fits your business needs. Since our food delivery business required an option similar to Facebook Messenger and other chat apps, we ran a quick google search and post running a beta test with delivery boys, finalized ProProfs Chat. It’s not that we are against native chat options, but the ease of use and simplicity that ProProfs Chat app for Android and iOS offers is unmatchable. So, it’s our go-to option as our food business thrives on “On-the-go” customer requests. The offline messages features are something that removed any hint of a doubt for us. Their team offered a demo to understand the various options in the app and after a free trial of 15-days, we went for their paid plan without hesitation.