Emily Kellert
Emily Kellerttech lover & travel freak

What are the best chat based messaging apps used for customer service?

Looking for possibilities to use chat messaging apps to interact with our customers ! Ideally, the app can be integrated into ZenDesk!
Posted 
Your recommendation
🤓 Have a recommendation? Join to share.
18 recommended
  1. 20
    Intercom

    Communicate personally with every single customer.

    Mozammil
    MozammilVice President, Research & Development · Written
    Intercom.io is my choice and it looks like there is also a Zendesk integration available: https://www.zendesk.com/apps/int...
    CommentsShare
    Basil Abbas
    Basil AbbasFounder and CTO, https://clockit.io · Written
    I would highly recommend Intercom. They are a little pricy though!
    Comments (1)Share
    I also go for Intercom. The new package with Engage + Acquire products is a great combo.
    CommentsShare
  2. 11
    Chaport

    A beautiful, simple live chat for websites.✨

    Alex Shvalev
    Alex Shvalev9CEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Premium quality. Cheaper than most competitors. Free forever plan for 5 agents with unlimited chat history. Beautiful apps for Mac & Windows. Integration with Zendesk using Zapier.
    CommentsShare
    Your customer service will thrive with this product. Easily embeddable into any website, affordable price, streamlined workflow for teams.
    CommentsShare
    Good product I use and recommend!
    CommentsShare
  3. Agnieszka
    Agnieszka5LiveChat | social media | Sofar Sounds · Written
    You can install it on your website, give your visitors the possibility to start a chat with you and initiate conversations with them. It also has a Zendesk integration.
    CommentsShare
    Useful features, great design and decent pricing. Worth trying!
    CommentsShare
    Michał 'Quarties' Sypko
    Michał 'Quarties' SypkoIntegration Developer @ LiveChat · Written
    Super easy to use product with a ton of extremely useful integrations - you will love it <3
    CommentsShare
  4. 9
    Smallchat Beta

    Slack integration for chatting with visitors to your website

    Timothy Buck
    Timothy BuckProduct Manager · Edited
    For individuals and small businesses, I think Smallchat is best. It's got a super generous free tier and the paid tier is cheaper than the competition by a significant amount. I use it on my site (timothybuck.me). Full Disclosure: I was involved with the launch and marketing of Smallchat.
    CommentsShare
  5. 8
    Drift 2.0

    A scalable way to talk to your customers

    Hemanth G
    Hemanth GCEO, Wipadika Innovations · Written
    Powerful features, Awesome Automation. Love the Scheduling Bot.
    CommentsShare
  6. 8
    HelpCrunch

    Customer Communication tool for Support, Marketing & Sales

    Daniil Kopilevych
    Daniil KopilevychGrowth Manager at HelpCrunch · Written
    Daniil Kopilevych made this product
    You can use HelpCrunch to chat with customers, as well as email them. Check out Zendesk vs HelpCrunch: https://helpcrunch.com/zendesk-a...
    CommentsShare
  7. Miriam Schwab
    Miriam SchwabFounder & CEO, Strattic · Written
    Users can chat on our site and we respond through Slack. Very useful.
    CommentsShare
  8. 3
    Crisp

    Live chat and live support for your product

    Josh Kennedy
    Josh KennedyPushing pixels · Written
    We tried Intercom and some others, but we really like Crisp's user-focused angle.
    CommentsShare
  9. Brendhain Reid
    Brendhain ReidSaaS Operations | Customer Success · Written
    This is a truly FREE option for live chat. They don't have a full integration with ZenDesk... but you can specify the forwarding email for your CRM or ticketing system. In doing so, your chat transcripts and offline messages from tawk.to will be forwarded into ticketing system at ZenDesk.
    Comments (1)Share
    I have been using since many years. Really useful and easy to understand. Its functionality has made it more useful.
    CommentsShare
  10. 2
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya
    Arun Sathiya5Happiness Engineer, Automattic · Written
    Freshchat is what you're looking for. Incredible list of features and literally free pricing for upto 10 active agents! Check it out! Disclosure: I work with the team on launch and marketing.
    CommentsShare
  11. 1
    User.com

    Affordable marketing automation with 5 minute setup

    Ayush Mittal
    Ayush Mittal28bro @boombro, Founder RefR ✌ · Written
    Nothing beats Intercom except them being pricey as mentioned by Basil (@clockitio) so I chose UserEngage and it is working pretty well for me. Its integration with Zapier will allow you to connect and send data to Zendesk.
    CommentsShare
  12. 1
    Slack

    Be less busy. Real-time messaging, archiving & search.

    We use private slack channels for our customers. You can create a private channel that is just the customer team and your team. It has been a great way to drive customer engagement, handle support issues (bonus: support issues are a great way for the entire client team to see that a) you are attentive and b) you often only have to answer it once ).
    CommentsShare
  13. 1
    Facebook Chat for Websites

    Talk to your customers using Facebook Messenger

    Saijo George
    Saijo GeorgeDigital Marketer · Written
    Saijo George made this product
    If your customers are on Facebook Messenger, you this to create a chat widget for your site.
    CommentsShare
  14. Brad Landthorn made this product
    We'd love if you include Agent.ai in your chat consideration (web or in-app). Free to send up to 5,000 messages/month. Our Artificial Intelligence learns to suggest answers for use by service agents, enabling a fast, "review, click and send" response process for chats. With training, queues can be set to Auto-Pilot, answering customer FAQs 24/7. Zendesk integration supported.
    CommentsShare
  15. 1
    ServiceDock

    Handle customer support via messaging apps, social & webchat

    Danny Sherrard
    Danny SherrardVP of Growth & Digital Marketing · Written
    I've heard great things. They just launched. I've used the trial version and it's pretty good tbh
    CommentsShare
  16. 2
    Messengerify

    A Chat Widget Powered by Facebook Messenger

    Jovis Joseph Aloor
    Jovis Joseph AloorCo-Founder at MFY.im · Written
    Jovis Joseph Aloor made this product
    Awesome pricing. Powered By Facebook. Can continue to chat even if the visitor leaves the website.
    CommentsShare
    i prefer messengerify chat widget,it is very helpful.we don't need to install any other application.it is integrated with facebook messenger. https://messengerify.me/
    CommentsShare
  17. 1
    Recime v2

    Create smart chatbots. Zero code required.

    Mehfuz Hossain made this product
    You can quickly and easily build an AI-powered customer service custom chatbot for your website or facebook messenger with various integrations with your existing enterprise solutions (e.g. CRM, CMS, etc.).
    CommentsShare
  18. Vineet Gupta
    Vineet GuptaInternet Technologies Evangelist · Written
    Although there are a million options out there, it’s difficult to find an option that fits your business needs. Since our food delivery business required an option similar to Facebook Messenger and other chat apps, we ran a quick google search and post running a beta test with delivery boys, finalized ProProfs Chat. It’s not that we are against native chat options, but the ease of use and simplicity that ProProfs Chat app for Android and iOS offers is unmatchable. So, it’s our go-to option as our food business thrives on “On-the-go” customer requests. The offline messages features are something that removed any hint of a doubt for us. Their team offered a demo to understand the various options in the app and after a free trial of 15-days, we went for their paid plan without hesitation.
    CommentsShare