Reviewers see Zoho as a broad, practical business suite that works especially well for small firms, with strong CRM, accounting, workflow, payroll, and team management use cases. Users often praise its affordability, useful automation, mobile access, and integrations across Zoho products. The main complaints are familiar: a clunky or overwhelming interface, occasional bugs, slow performance, and some confusing setup around email, tax rates, currencies, and integrations. One manager also says Zoho Cliq and Zoho People are effective for tracking goals and team performance, despite limits in time tracking.

+21

Summarized with AI

Tines Build agents & automations integrated across your workspace

Promoted

Reviews

All Reviews

Most Informative

Founder Reviews (15)

View all founder reviews

Other Reviews (9)

View all

•7 reviews

My experience with Zoho Books has been generally positive. The program was intuitive and easy to learn, even without extensive accounting training. Automating many routine tasks, such as invoicing and payment tracking, significantly simplified my work. I appreciated the integration with other Zoho products, which allowed for a unified ecosystem for business management The mobile app was very convenient for managing finances on the go, especially during trips. However, there were occasional challenges with setting up specific tax rates and currencies, which required extra effort Overall, Zoho Books helped optimize accounting processes and save time, which is a big plus for small businesses

Report

42 views2yr ago

•4 reviews

One of the best simple and affordable crms out there, I've been using it for years and I can say they nailed almost every aspect of a simple and streamlined workflow. Only thing I wish was better was the email integration and tracking which can be confusing and clucky at times.

Report

23 views3yr ago

•2 reviews

Zoho offers a solid suite of features for small businesses, but the interface can feel clunky at times. Occasional bugs and slow support responses hold it back from being great

What needs improvement

occasional bugs (1)clunky interface (1)slow support responses (1)

Report

7 views10mo ago

•1 review

I like how comprehensive Zoho's suite of services are, it may be a bit daunting and overwhelming at first given all the different settings, features and pretty much just everything you can do with it.

Report

6 views3yr ago

•4 reviews

One of the best yet affordable CRM software out there! We use Zoho to streamline all our workflows and payroll processing for our employees.

Report

6 views1yr ago

•3 reviews

I think it's a great tool, very comprehensive, but sometimes it's too slow for my workflow. It feels like I'm connected to the intranet.

Report

5 views2yr ago

•3 reviews

Overall positive evaluation. I'm trying to figure out how to integrate with Quickbooks, and I'm also looking for manufacturing controls.

Report

5 views4yr ago

•2 reviews

Cool tool, but to learn how to use it may be a bit overwhelming sometimes. Good customer support though, never failed with getting help

Report

4 views4yr ago

•2 reviews

Great tool for a small firm that is low on revenue. Does everything you would want in a contact management system.

Report

2 views1yr ago

Zoho

An integrated suite of business apps

An integrated suite of business apps

Zoho Reviews

The community submitted 24 reviews to tell us what they like about Zoho, what Zoho can do better, and more.

What's great

What needs improvement