Zendesk
The #1 helpdesk software
4.0•25 reviews•3.3K followers
The #1 helpdesk software
4.0•25 reviews•3.3K followers
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.
Zendesk Reviews
The community submitted 25 reviews to tell us what they like about Zendesk, what Zendesk can do better, and more.
4.0
Based on 25 reviews
Review Zendesk?
Reviewers see Zendesk as dependable, familiar support software that is easy to set up, works well for ticketing, knowledge bases, and team collaboration, and still gives some teams useful reporting. But the louder theme is frustration: users describe dated UX, weak search, clumsy macro management, siloed systems, slow product progress, limited flexibility for precise analytics, and support responses that can lag. Some also find it too complex for startups. From the makers of TipTap, Zendesk was also one of the first helpdesk integrations they got working.
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