Reviewers are overwhelmingly negative about Visible, describing unreliable service and a support system that often makes problems worse. The most common complaints are dropped calls, missing texts, weak or inconsistent data, app and account glitches, and long chat-only support loops with little resolution. Several users also report trouble with trials, cancellations, refunds, number transfers, and locked devices. A few people say coverage can be strong and Verizon-like in the right area, but even they note location matters; most say the low price does not make up for the hassle.
The only thing that I can say is that I was looking for something hassle free straight to the point no BS no extra stuff I’m OK with chatting and I needing an immediate response because I was confident in the service that I was signing up for due to it being backed by a great service provider. The fact that it was an iPhone only service lets me know that I’m going to get a high-quality service anyways because iPhones are high-quality devices. Very happy I’m not the type of person that calls into Customer Service I’d like to chat preferably then being on the phone being put on hold because the person needs to have their question answered before they can answer Mines. Point is if you know what you’re looking for and you want something at a good price but with great purchase without the household of billing an extra BS this is the service for you.Super responsive Customer Service great price great network coverage unlimited hotspot unlimited data I use Hulu and the spectrum TV app from charter spectrum and I see no lags or issues with my service some light buffering on the Spectrum TV app but it’s expected.
Pros:Unlimited data unlimited hotspot
Cons:Only time you will see anything slow with your services when you’re downloading an app but it only takes 10 to 15 seconds to download
When I first recieved my phone, I was unable to activate the sim card. My number had already been transfered so I was left without a phone. It took them a week to resolve this. A couple of months later, my phone service just randomly stopped working but I could still recieve texts. They offered no solution for 2 weeks, then sent me a new sim card. However, that still didn't resolve the issue and my texting stopped working as well. It has now been another week and they have not resolved the issue bringing the total time I havce been without service with Visible to an entire month. Everytime I contact customer service, they say they will email me in either 24-48 hours or 3-5 days. I contact them again when that time has passes, and they tell me the same thing again. I tried so hard to like this company, but they can't even provide me with basic phone service.
Pros:Price
Cons:Doesn't work