Reviewers are overwhelmingly negative about Visible, describing unreliable service and a support system that often makes problems worse. The most common complaints are dropped calls, missing texts, weak or inconsistent data, app and account glitches, and long chat-only support loops with little resolution. Several users also report trouble with trials, cancellations, refunds, number transfers, and locked devices. A few people say coverage can be strong and Verizon-like in the right area, but even they note location matters; most say the low price does not make up for the hassle.
Fractals
Signed up on a Thursday and received email that phone line transferred on same day. At this point, while still on old carrier, half my text contacts could not text me (though I could still contact them). Tried to log back into Visible App at this, but would not accept password and had to reset. Emailed reset link would not work (which Visible said was a known issue) and it took until Tuesday to resolve that. SIM arrived overnight on Friday. Tried to use SIM multiple times from Friday until Wednesday but service would not activate. App still hung up on "waiting for phone line transfer" and customer service indicated they need another day or two to resolve issue. Taking a week to activate a phone line was too long for me
Pros:Non - Visible never got it to work after 6 days
Cons:No 24 hr cust or tech service. Coding/App errors. Not enough workers to resolve issues in a timely manner. Not yet a usable phone service