Superchat

Name: Superchat
Rating: 5.0 (3 reviews)

AI & Automations for WhatsApp Business, Instagram & Co

5.0•3 reviews•

1.9K followers

AI & Automations for WhatsApp Business, Instagram & Co

5.0•3 reviews•

1.9K followers

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Customer support tools

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Marketing automation platforms

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Messaging apps

Superchat is your AI-powered business messaging platform. Today’s consumers prefer messaging over email and phone to connect with businesses. Centralize messaging across WhatsApp Business, Instagram, Facebook Messenger, Live Chat, Telegram & more. Automate your daily tasks with automations and fully automated AI agents. Connect the tools you already rely on with our suite of integrations and our API to keep everything in sync. Start free at www.superchat.com

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Launch tags:Messaging•Customer Communication•Marketing automation

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Superchat

Maker

📌

Hi Product Hunt 👋 I’m Mika, co-founder of Superchat (with @yilmaz_koknar2), and we’re thrilled to be live with Superchat on Product Hunt! Thanks for hunting us, @chrismessina ! When trying to connect with businesses, customers often still face challenges like endless hold music, missed calls, and unanswered emails. Consumers today expect more: immediate responses, same-day deliveries, and additional conveniences. They want to interact with businesses on their preferred platforms, such as WhatsApp, Instagram, Facebook Messenger, and others. This is where Superchat comes in. Our messaging software brings messages from these channels and your website’s Live Chat into our easy-to-use inbox, ensuring you never miss a customer interaction. You can configure AI agents as your ultimate sales agents or customer support reps who answer chats across all platforms. Fluent in over 50 languages, they never take a coffee break. You can also define when your team should respond to achieve the perfect customer experience. We founded Superchat to revolutionize customer messaging and relationship management for businesses. By integrating Business APIs from WhatsApp, Instagram, and more, we’ve created a seamless platform that brings all your customer interactions into one place. Today, over 5,000 businesses trust Superchat for managing support, sales, marketing, and recruiting. Level up your messaging with Superchat - it’s the better way to do business. Here is an overview of what Superchat offers: 💬 Universal Inbox: Manage WhatsApp Business, Instagram, Facebook Messenger, Telegram, email, and Live Chat in one place. 🤖 AI Agents: Build AI agents for WhatsApp Business and other channels in minutes, customize personality and language, no tech skills needed. ⚡Smart Automations: Automate replies, assign tasks, and set reminders for faster response times. 📥 Team Chat: Communicate with your team and coordinate on customer chats without switching channels. 💬 WhatsApp Newsletters: Send personalized newsletters via WhatsApp - where open rates reach over 90 %, outperforming email. 📊 Insights & Analytics: Measure open rates, response times, and engagement to improve customer interactions. 👥 Team Roles & Permissions: Ideal for larger teams, with customizable access and accountability settings. 🤝 Powerful Integrations: Sync with our public API, Shopify, HubSpot, and over 5,000+ other tools via Zapier & Make to streamline processes. 📲 Mobile Apps: Stay connected on iOS and Android, anytime, anywhere. 💙 Explore for yourself: superchat.com 🤩 Start your 14-day free trial now: app.superchat.de/?signup=true We’re excited to launch Superchat on Product Hunt today—join us in the comments, we’d love to hear from you! 🩵

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2yr ago

Superchat

Maker

@yilmaz_koknar2 @chrismessina @mika_hally3 @victoria_wu Hi Victoria, thanks for your interest! With Superchat, you can track key engagement metrics including message delivery, open and reply rates, as well as click-through rates. Plus, our automations feature allows you to set up custom conversation events in chat flows and send conversion events into any other BI or analytics software. For teams, we also offer team performance metrics like reply times, sent messages and participated conversations per agent, etc. Though I guess you are more focusing on the marketing use case of Superchat.

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2yr ago

Databar.ai

@yilmaz_koknar2 @chrismessina @mika_hally3 Congrats on the launch! Especially the universal inbox & the WhatsApp newsletter are great features to have. Huge time savers!

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2yr ago

Superchat

Maker

@yilmaz_koknar2 @chrismessina @jan_ber Thank you for the kind words 🙌

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2yr ago

Email Audit Engine

Your product is solid and I’m a supporter! Good luck to you and the team.

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2yr ago

Octokit | The "Canva" For Gamification

Congratulations! I have reviewed your product and am particularly interested in the chatbot functionality. Can we develop our chatbot flow using visual scripting? Additionally, can we integrate an API to transmit data to our backend and display the resulting messages?

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2yr ago

Superchat

Maker

@khang_bui_marvy Hi Khang, thanks for your comment! Yes, absolutely. We offer a drag-and-drop builder for our chat flows, which we call "Automations". Automations essentially combine triggers, action nodes, and logic nodes, which allow you to build any kind of flow, gather data, update data in Superchat, and even send data into third-party tools via (authenticated) HTTP requests. So, creating a chat flow that gathers some data and then sends the data or messages into your backend is entirely possible.

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2yr ago

Octokit | The "Canva" For Gamification

@tign Great, so can the chat bot link with the existing facebook's page? Also can you send me the technical documentation for creating HTTP requests in the chat bot?

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2yr ago

Superchat

Maker

@khang_bui_marvy Yes, you can link your Facebook Page to Superchat and then set up a chat flow within our Automations tool. Here is the technical documentation for building HTTP requests in Automations: https://intercom-help.eu/superx/...

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2yr ago

This is awesome! Congratulations on the launch! How does Superchat handle non-english speakers? We get a lot of Russian and Spanish speakers in our support inbox and we have to use external translation tools to interact with them, does Superchat have in-app translation and language-sensitive chatbots?

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2yr ago

Superchat

Maker

@zaraanita Thank you! 🎉 Our AI chatbot seamlessly handles over 50 languages, making it perfect for a global customer base. Plus, we provide tools within our inbox to easily translate messages for agents handling manual interactions. With Superchat, you have all the translation tools you need for a truly global team and customer base.

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2yr ago

Congrats on your launch! Curious how long it takes to set it up to maximize the automation potential?

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2yr ago

Clera

Maker

@mikasagi Thanks so much! 🚀 Setting it up is quick, and you can start maximizing automation potential in no time. Most businesses are up and running within hours!

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2yr ago

Nebbl

Wow this is handy! Congrats on the launch! This can really help save time and budgets on support. Will Telegram be supported?

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2yr ago

Superchat

Maker

@pavel_bocharov Thank you! Yes, Telegram is already integrated :)

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2yr ago

Fastgen

Looks great. Can help consumer businesses a lot interacting with their customers better. What are the next steps? Which features will you add next year?

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2yr ago

Superchat

Maker

@mikemahlkow Thanks for your kind words! Next year, we're focusing on expanding our automation feature to provide businesses with even smarter and more flexible flows. The success we've seen from our customers and their ideas are driving us to launch even more powerful automation actions, integrations, and enhanced AI capabilities. Besides, we're also working on adding payment handling, allowing businesses to gather transactions seamlessly within chats. So, stay tuned: 2025 is going to be an exciting year for Superchat!

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2yr ago

Outcome

@mika_hally3 + @yilmaz_koknar2 I really like the idea of you attacking the Whatsapp / FB / IG segment as there is less saturation in that space vs a site specific bot that responds to queries. Is the main goal to hit that SMB segment for users who may be running a business on their own / with a very small team / without much in the realm of support channels? Or is it more geared at orgs operating internationally (ex production out of China) with a language barrier from their target sales demos? Great idea either way!

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2yr ago

Superchat

Maker

@mika_hally3 @dzaitzow Thank you! Our goal is to become the go-to messenger CRM for SMBs.

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2yr ago

Outcome

@mika_hally3 @yilmaz_koknar2 that makes total sense to me!! Seems like you're well on your way!

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2yr ago

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5.0

Based on 3 reviews

Review Superchat?

Reviews praise Superchat for unifying customer conversations and speeding response times. Users highlight an intuitive UI, smooth onboarding, and reliable automations that reduce busywork. Many cite seamless integrations and WhatsApp-centric workflows that make it easy to turn messaging into an active support and sales channel. Teams report clearer oversight, faster resolutions, and better customer satisfaction. A few note they’re curious how it compares with alternatives, but overall sentiment is highly positive, emphasizing ease of use, strong support, and daily dependability for managing multi-channel communication.

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AI & Automations for WhatsApp Business, Instagram & Co

AI & Automations for WhatsApp Business, Instagram & Co

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