SparrowDesk
The AI-First Help Desk. Resolve More. Search Less.
133 followers
The AI-First Help Desk. Resolve More. Search Less.
133 followers
SparrowDesk is the AI-first help desk built for scale. It unifies email and chat channels into a single workspace, ending tab-switching chaos. With Luna AI driving up to 60% auto-resolution, your team cuts manual work and delivers dramatically faster, seamless support.
This is the 2nd launch from SparrowDesk. View more
Zoona AI
Launching today
Sluggish, bloated, legacy support tools are dead. Zoona is support for modern teams β it learns from your docs and past conversations, then resolves 60%+ of tickets the second they land. No backlog. No burnout. No endless hiring to keep up. When it does need a human, it hands off with full context so the customer never repeats themselves. This is support that scales with you, not against you. Train it, go live, done.
Free Options
Launch Team / Built With
SparrowDesk
Hey Product Hunt! π Excited to finally share this with the world.
Honest origin story: we used other support platforms for years, and we were constantly frustrated - bloated UIs, slow as hell, features buried under features, and pricing that made no sense for a startup.
So we built SparrowDesk the way we always wished those tools worked.
The centerpiece is Zoona, our AI agent that actually handles support end-to-end - not just suggests replies, but resolves tickets. Across Slack, WhatsApp, chat, email, and your help center. One setup, everywhere your customers are.
Here's what makes Zoona different:
π§ Train from anything
Connect your help articles, URLs, documents, Notion pages β Zoona learns from all of it and stays up to date as your product evolves.
β‘ Commands that take action
Zoona doesn't just answer questions. Use commands to make your AI agent trigger API calls, update records, create tickets, and take real actions inside your stack.
βοΈ Copilot for your team
Get AI-suggested replies, instant conversation summaries, and a copilot that helps your agents close tickets faster β without burning out.
π Self-healing knowledge base
Our copilot analyzes resolved conversations and automatically rewrites + improves your knowledge base. Your docs get smarter every day without anyone lifting a finger.
We built this for startups who want enterprise-grade support without the enterprise-grade pain.
And if you're a startup - we have a special program just for you: sparrowdesk.com/startup
Would love your honest feedback β the good and the brutal. Ask me anything! π
Tried Zoona for a bit and the first thing that stood out was how polished the experience feels. The inbox workflow is intuitive, and the AI seems focused on actually helping resolve tickets rather than just being a flashy add on. Curious to see how teams adopt it over the next few months. Congrats on the launch!!
Gave Zoona AI a try and it really stands out. The UI/UX is clean, intuitive, and genuinely easy to use from the first click. No fumbling around to figure things out, which is rare. The AI responses also felt useful right out of the gate and the setup was way easier than I expected. Looking forward to exploring more. Excited to see how Zoona evolves. Congrats on the launch!
I tried SparrowDesk and was impressed with the overall experience. The design is clean, intuitive, and easy to use, making ticket management simple and efficient. Beyond the great user experience, the product feels fast and responsive, even when handling a large volume of tickets.
Itβs clear that a lot of thought has gone into both the design and the underlying performance.
Typito
ThriveSparrow
The UI looks great and the timing is interesting too. With Fin heading into Salesforce, a lot of teams are about to re-evaluate their support stack, and a focused agent like Zoona is well placed to catch that wave. Strong first impression. All the best with the launch.
Wion - Audio Dating
SparrowDesk
@tanjumΒ Thanks Tanjum