Mava

Name: Mava
Rating: 5.0 (1 reviews)

Customer Support for Community-Driven Companies

5.0•1 review•

209 followers

Customer Support for Community-Driven Companies

5.0•1 review•

209 followers

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Customer support tools

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Community management

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AI Chatbots

Mava is an AI-first customer support platform that connects to your community channels. Manage support requests from a shared inbox, track metrics and use AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages.

Free Options

Launch tags:Customer Success•Customer Communication•Community

Launch Team

Render Sandboxes: a computer for every agentIsolated compute, persistent state and a real filesystem

Promoted

Really excited about this. As a customer success professional, I really appreciate the problem of coordinating all streams of support requests. It has a huge impact on user success - and can be the difference between a customer staying with you or going to a competitor.

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3yr ago

DOS Chain

The idea is good, but the pricing is crazy. It is much higher than the big and good services over there.

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3yr ago

Mava

Maker

@anh Hi Anh, what services are you referring to? Our pricing is extremely competitive, compared to incumbent support software like Zendesk. Moreover, we believe the value we provide and the time saved using our AI bot easily justifies the pricing. For example, if you can automate even 30% of your 500 support requests (% can be much higher) that means 150 tickets. Depending on the industry, a ticket will often take 10 minutes to deal with at least, which means you've saved 25 hours already.

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3yr ago

DOS Chain

@iristenteije Hi. Nope. In Zendesk, I'm not limited by ticket numbers. And they have AI as well.

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3yr ago

Mava

Maker

Hi @anh, keep in mind that our plans have unlimited team members and most of our users have >5 team members. We decided to go for this structure as it generally works better for our audience: community-driven companies, who often work with (part-time) moderators. A price per seat model would end up being more expensive, if they want to give all relevant team members access. Of course I understand it might not work for every single company, but we found that overall this model was more attractive to our audience :)

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3yr ago

Absolutely love what Mava is doing! 🚀 They're on a mission to redefine customer support and engagement, and they're doing it by creating a next-generation support and engagement OS tailored for community-driven companies. What's even more exciting is their focus on web3 organizations, which is where the future is headed. Mava is poised to become the essential tool for anyone wanting to kickstart, grow, or enhance their community. The future looks incredibly bright with Mava leading the way! 💪

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3yr ago

@ninja_man Agreed with your words.

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3yr ago

@ninja_man Its very affordable with also 1 month free trial.

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3yr ago

Mava AI bot is best to support your users in private tickets, as well as public channels. Seamlessly hand over support tickets AI can’t resolve to human agents.

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3yr ago

This is incredible! Mava seems like a game-changer for community support. Can't wait to see how it continues to evolve. 👏 #Mava #ProductHunt

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3yr ago

Mava offers a shared inbox feature that streamlines support requests, making it incredibly easy to manage customer inquiries efficiently. The use of AI to automatically respond within private tickets and public Discord channels is a time-saver and ensures customers receive quick and accurate assistance

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3yr ago

Mava is the first AI customer support platform connected to your community channels. Manage support requests from a shared inbox, track metrics, and use AI to respond automatically in private tickets & public Discord channels, 24/7, in 100+ languages. This is a breakthrough that the public wants, hopefully all customers can experience it and it will always be needed. thank you mava, your project will grow rapidly.

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3yr ago

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5.0

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