Mava

Customer Support for Community-Driven Companies

5.0•1 review•

209 followers

Customer Support for Community-Driven Companies

5.0•1 review•

209 followers

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Customer support tools

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Community management

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AI Chatbots

Mava is an AI-first customer support platform that connects to your community channels. Manage support requests from a shared inbox, track metrics and use AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages.

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Launch tags:Customer Success•Customer Communication•Community

Launch Team

AWS Startup AdvisorPersonalized AWS guidance that meets you where you’re already building

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Mava

Maker

📌

Hey 👋, Really excited to share more about Mava with the Product Hunt community today! We started building Mava 1 year ago and are already working with hundreds of communities, but we don’t want to stop there! 😀 What have we built so far? 🏃 Streamline your community support 🏃 Mava lets you seamlessly support your community across multiple channels (Discord, Web Chat, and Telegram, with more coming soon 👀). ❓ Never answer the same question twice ❓ Automatically resolve >50% of your community queries. Say goodbye to repetitive work and let Mava’s AI automatically respond to both public and private queries. Seamless handover to moderators if the AI can't answer. 📣 Public Support 📣 Unlike other support platforms, Mava can support your users in public channels, not just private tickets. When a user asks a question in a public Discord channel, the AI bot will answer, 24/7 in 100+ languages. ⏩ Instant Set-Up, No Coding Required ⏩ Train Mava's AI on all your existing support content instantly and let Mava learn in real-time from your community in Discord. What’s next for us? We’ve got tons of plans, but to highlight some exciting developments: 💬 Additional Community Channels, Group Chats & DMs 💬 Adding community channels like forums and Slack, and integrating group chats and DMs into our platform. We recognize that managing a community and wanting to be accessible to your community at all times, everywhere, can quickly become overwhelming. Our goal here is to help you 10x your productivity and free up your time to focus on meaningful community engagement. 📖 AI-Driven Smart Knowledge Base 📖 Keeping knowledge bases and AI training material up-to-date is a challenge. We’re developing solutions to automatically generate and update your knowledge base based on internal docs and the latest community and support conversations in real-time, so you never have to answer the same question twice. Follow Our Journey If you want to follow our progress or have any feedback and suggestions, join our Discord or Twitter Product Hunt Special Promo Get 1 month Premium Whale Subscription for free if you sign up this week (Oct 1, 2023). Code: PHWHALE. Free plan available. Sign Up: https://dashboard.mava.app/auth/... Iris, Co-Founder

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3yr ago

@lfg strong project 🔥 🔥 🔥 🔥 iristenteije

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3yr ago

Doopoll

Boosh. Looks great. Couple questions: * What's the minimum dataset I'd need to input to make this effective? * How long will it take before the training is complete? * How frequently is the model updated?

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3yr ago

Mava

Maker

@iammarcthomas - From a technical pov there is no minimum to make it work. For example, even if you upload 1 paragraph about account sign-up, every question about account sign-up covered in that paragraph will be answered. From a practical pov, it depends on how broad the variety of questions is you typically see. As a starting point, I'd start with your existing documentation and add to that if you see repetitive questions not answered by AI. In the next week or two, we'll also enable you to automatically add in Discord responses from your admins & moderators into the AI training. - We're using GPT4 as the underlying model.

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3yr ago

This looks amazing! Were you thinking at some point integrating XMTP network for wallet-to-wallet comms?

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3yr ago

Mava

Maker

@arielman87 Thanks! We've been in touch with the XMTP team, and could definitely add this integration - it just really depends on client demand! If we have some (big) clients that wants to enable their end-users the message them via wallet, we'll add it :)

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3yr ago

Hi @iristenteije congrats on the launch! Ever considered how you could streamline your sites development process with real-time, multi-device simultaneous visual testing? This would ensure Mava looks and functions consistently across different devices right from the development stages. I'm launching Mobile View soon. With it, you can do exactly that - in short: "View your website on multiple device views simultaneously, in real-time. Enhance your testing experience with immersive device skins as you optimize your responsive designs on-the-fly." This isn't just a design tool; it's a strategy to maximize user engagement and developer efficiency. Desktop and tablet views could be particularly useful for your customer support, especially if you plan on users accessing your site on mobile or tablet - which it looks like you do! Stay tuned for the launch. Follow me for updates. Best, Connor Mobile View

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3yr ago

No doubt mava is great ai project and it's community is so goods and it's team is also too much good and hardworking soon to the moon this project I always support this project.

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3yr ago

Mava is superb project and this is first ai customer support project no other ai project better than mava but i have one question mav have is own any native token and he plan to launch in future

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3yr ago

Wow mava it's great you giving one Month free trial of your ai customer support product i realy like this service of this project.

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3yr ago

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5.0

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