Hi! I m Ben, and I manage community support here at Product Hunt. We recently signed a new contract with @Intercom that has loads of new features, almost to the point that it s overwhelming
We had tried Fin in the past before the recent update (Fin 2.0?), and I ve been working on updating our help articles to make Fin work better whenever I have time. While Fin is a priority, I m also curious:
What features have others first implemented that were most impactful to your work? It could be data-wise or a reduction in volume! Anything making your team s work easier, with ~ideally~ minimal effort
What s been the best way for you to get everything set up? Navigating the Intercom Community, working with their team directly, reviewing help articles yourself, or something else?
Thanks in advance for any advice!!
With today's new generation this Ai can help every problem that we have
Fin is highly customizable for startups. We offer several ways to tailor Fin to your brand and needs:
1. Personality: You can customize Fin's name, avatar, tone of voice, and answer length to match your brand identity.
2. Interaction: You can customize how Fin greets customers, sets expectations, and uses reply buttons in conversations.
3. Control: You have full control over how and when Fin interacts with your customers segments. Easily loop in you or your team where you do want direct conversations with customers or users.
4. Fin Tasks: Fin can update information on external systems in order to resolve more complex and time-consuming requests, helping your customers update billing information, cancel orders, change reservations, and more.
These customization options allow startups to create a personalized AI first support experience that aligns with their brand and customer service goals.
Cost-effective support solution for startups!thanks for sharing.
This innovation transforms customer support, captivating clients with seamless and real-time chat assistance.
I can assure this service provider is fit for all. Make it always the best and continue giving quality service everybody wants.
Pokecut
This Intercom deal is absolutely incredible! 🎉 Startups get a 90% discount on the entire Customer Service Suite, PLUS Fin—the #1 AI agent in customer service—for FREE for a whole year with 300 monthly resolutions. 🤖 That’s like having a full-time support agent working 24/7 at zero cost! 🙌 Perfect for startups looking to scale support without breaking the bank. Highly recommend jumping on this! 🚀🔥