ify
Resolution AI that works on top of your existing helpdesk
439 followers
Resolution AI that works on top of your existing helpdesk
439 followers
Most AI support tools ask you to rip out your helpdesk first. Ify works on top of Freshdesk, Zendesk, Salesforce, or HubSpot and gets to work across email, chat, WhatsApp, Slack, and more. The part that usually stalls an AI support rollout is "our docs aren't good enough." Ify solves that by building its own knowledge base: it scrapes your site and docs, generates SOPs from release notes and past ticket resolutions. Built for support teams who want something live now.
Free Options
Launch Team / Built With
Rocketlane
What’s one feature you built because customers kept asking for it—and what surprised you about how they use it?
ify
@hamsapriya_veluswamy Definitely “Actions.” Customers kept telling us, “An ideal response is good but can it actually fix the issue?” So we connected ify to hundreds of apps, letting it handle tasks like refunds, subscription changes, and account updates. The surprise was seeing where support ends and operations begin. Customers started using ify to focus on managing the required tools and actions, not just resolve queries.
@praveen_raj8 That reminds me of the old saying: actions speak louder than words. Seems like ify is taking that quite literally! 😄
Freshteam
Congrats on the launch, @karthik_veluswamy1 and @ify team Not having to switch helpdesks is a breath of fresh air, and letting the AI learn directly from past tickets fixes the biggest headache with messy docs.
what happens if two old tickets have different solutions for the same issue—how does it know which one is right?
ify
@vadivelmsc Great question, Vadivel! If two past tickets conflict, Ify considers context such as product version, recency, and supporting documentation rather than blindly choosing one. If confidence is low, it escalates the case to a human; the confirmed resolution then helps update the SOP for future tickets. This human-in-the-loop approach prevents outdated fixes from becoming the default.
DROP
No per-user pricing makes sense here. If AI is resolving the ticket, I’d rather pay around resolved work — with escalations + AI cost included. Seats are a weird proxy for value now.
ify
Highperformr.ai
ify
@storcube Appreciate that, thank you! You're right, the chat widget's the easy part, the real work is turning existing docs and past tickets into something usable. Glad that came through. Thanks for the support!