HubSpot

Grow better with HubSpot

4.8•78 reviews•

957 followers

Grow better with HubSpot

4.8•78 reviews•

957 followers

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Customer support tools

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CRM software

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Marketing automation platforms

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Sales enablement

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AI sales tools

HubSpot is a developer and marketer of software products for inbound marketing and sales. Marketing, sales, and service software that helps your business grow without compromise. Because “good for the business” should also mean “good for the customer.”

HubSpot Reviews

The community submitted 78 reviews to tell us what they like about HubSpot, what HubSpot can do better, and more.

4.8

Based on 78 reviews

Review HubSpot?

Reviewers largely see HubSpot as a strong all-in-one CRM that reduces tool sprawl by bringing marketing, sales, support, pipelines, and automation into one system. They often praise lead tracking, email sequencing, forms, ads, and generally easier use than Salesforce, especially for marketing-heavy teams. The main complaints are familiar: the platform can feel busy, clunky, or over-engineered, setup and customization can be limiting, support seems less responsive than before, and pricing gets harder to justify as teams grow or need more advanced features.

+75

Summarized with AI

Pros

CRM integration (15)

marketing automation (12)

user-friendly interface (12)

sales tools (11)

comprehensive suite (10)

email marketing (10)

integration with other tools (8)

customer service tools (7)

content management (6)

workflow automation (6)

Cons

complex setup (7)

high cost (6)

integration with other tools (5)

clunky interface (3)

over-engineered for small teams (2)

Pros

Cons

Reviews

All Reviews

Most Informative

•2 reviews

What's great

email marketing (10)marketing automation (12)customer service tools (7)email workflows (3)powerful CRM (5)

What makes HubSpot stand out is that it genuinely eliminates the "tool chaos" problem. The fact that you can track a prospect from their very first click all the way to a closed sale, without switching tools, is a real operational advantage.

What needs improvement

subscription issues (1)complex setup (7)integration with other tools (5)high cost (6)

Curious — how are you handling the onboarding experience for teams coming from Salesforce?

vs Alternatives

Most business owners are juggling separate apps for CRM, email campaigns, and support tickets — HubSpot collapses all of that into one place, so leads don't fall through the cracks between platforms.

Ratings

Ease of use

Reliability

Value for money

Customization

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120 views4mo ago

•4 reviews

For small teams tired of tool chaos, HubSpot’s a total lifesaver! I used to jump between 3 apps for CRM, email campaigns, and support tickets—now it’s all in one. Yeah, the dashboard feels overwhelming at first (so many tabs!), but their onboarding checklists and pre-made templates got me set up in a day. Tracking leads from a prospect’s first click to sale? Chef’s kiss. My only gripe? The free plan’s pretty limited, but upgrading’s worth it if you want sales and marketing on the same page. No more lost data between tools—game-changer!

What's great

user-friendly interface (12)all-in-one platform (3)email marketing (10)analytics (4)customer service tools (7)comprehensive suite (10)powerful CRM (5)

What needs improvement

complex setup (7)high cost (6)

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281 views1yr ago

•4 reviews

I've used HubSpot quite a bit, and I have to say, it's a bit of a mixed bag. On the one hand, it's great having everything in one place - marketing, sales, customer service, the works. It's pretty user-friendly too, and the automation features are really handy. Plus, their customer support is top-notch. But it's not all roses. The price tag can be a bit steep, especially if you don't need all the bells and whistles. And if you're looking to really customize things, you might find it a bit limiting. Setting it up can be a headache too, especially for more complex needs.

What's great

user-friendly interface (12)workflow automation (6)comprehensive suite (10)

What needs improvement

complex setup (7)limited customization (1)high cost (6)

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223 views2yr ago

used HubSpot to build Selfplanr

•3 reviews

We evaluated various CRM solutions, including HubSpot, which impressed us with its robust feature set and user-friendly interface. However, we also considered alternatives like Salesforce and Zoho CRM. While these options offered extensive capabilities, they were either more complex or came with higher costs than HubSpot. Ultimately, HubSpot’s balance of functionality and affordability made it the best fit for our needs, and its seamless integration with our systems streamlined our workflow effectively.

What's great

user-friendly interface (12)integration with other tools (8)

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189 views2yr ago

•3 reviews

Favourite CRM system, I have implemented it all of 8 times. Using it for CRM, Revenue Architecture, Marketing Content Automations and Customer Success, and recently enamoured with the new AI ChatGPT connector allowing for analysing prompts, all projects I would have had to do manually before. Really awesome new feature. I have worked with Salesforce before and Pipedrive. The first not intuitive enough, the latter good for sales, but not for marketing.

What's great

CRM integration (15)API integration (3)marketing automation (12)customer service tools (7)powerful CRM (5)

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56 views1yr ago

used HubSpot to build SmythOS

•14 reviews

I'm not even sure what we'd do without Hubspot. All our email, customer support, customer records are here. It's so useful. One of the ways we use Hubspot is with a SmythOS agent that integrates with our TLDV note-taker. Once the transcript is ready, TLDV sends it to the agent, which then processes it and updates the Hubspot records. Because sales people suck at keeping records.

What's great

integration with other tools (8)CRM integration (15)

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104 views2yr ago

used HubSpot to build RepScout

•3 reviews

HubSpot’s CRM tools have been a game-changer for RepScout. They’ve made it easy to manage leads, track outreach, and automate follow-ups—all in one place. The intuitive interface and seamless integrations have helped us stay organised, improve response times, and ultimately grow our client base more efficiently.

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91 views1yr ago

•4 reviews

As a marketing lead for a content-heavy review site like RevistaPorta, HubSpot gives me exactly what I need in terms of lead nurturing and email workflows. It can feel a bit over-engineered for lean teams, but the CRM is rock-solid. Great for inbound, no doubt.

What's great

CRM integration (15)email marketing (10)lead nurturing (2)

What needs improvement

over-engineered for small teams (2)

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49 views1yr ago

X-Pilot

•4 reviews

We run our entire GTM workflow on HubSpot. The automation capabilities and templates are huge time-savers. While some parts of the UX feel a bit clunky, the analytics are solid and it integrates with everything. It’s the operational backbone for our team.

What's great

workflow automation (6)integration with other tools (8)analytics (4)marketing automation (12)

What needs improvement

clunky interface (3)

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32 views1yr ago

•5 reviews

HubSpot’s all-in-one CRM platform is a game-changer! The seamless integration of marketing automation and sales tools helped us achieve 37% higher lead conversion rates. A must-have for B2B teams!

What's great

CRM integration (15)sales tools (11)marketing automation (12)

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21 views1yr ago

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