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Helply
The complete AI-native support platform
541 followers
The complete AI-native support platform
541 followers
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it pairs a full help desk with agents that issue refunds and hand off when judgment is needed. Unlimited users on every plan.
Helply is a powerful tool that has consistently solved over 73% customers questions. With the ability to customize the answers, provide multiple sources of content, and easily escalate to a human-powered ticket, this tools is indispensable to our organization. We are now exploring rolling it out in other places in the organization to help our teams. Thank you @alexmturnbull and team for this excellent tool!
Helply
@alexmturnbull @brent_hardinge it's great working with you Brent. Thank you for sharing your stats so transparently. Excited to continue working with Adventist into 2026 and beyond!
Groove
@brent_hardinge thanks Brent, really appreciate you sharing the results. Excited to see it expand across the team :)
Helply
@alexmturnbull @brent_hardinge inject this directly into my veins :) Love to hear these numbers.
HeyTaco Milestones for Slack
@alexmturnbull, congrats on the new launch!
I also want to thank you. Ten years ago, your quest to hit 100k MRR with Groove and your willingness to write about the journey inspired me to build my own business.
I still remember hitting 10k MRR and thinking how impossibly far away 100k felt.
Over the years, I've learned something that matters even more than any revenue milestone:
It's easy to get distracted by new features, competitors, and emerging technology. But longevity comes from staying focused on the original problem you set out to solve.
Thank you for the early inspiration, and best of luck with the launch.
Helply
@alexmturnbull @dosberg I love this Doug. Thanks for sharing your story. Alex was a huge inspiration for so many (myself included!), and it's been nothing short of amazing working with him on this. You will definitely see the love and focus we've put into Helply. Appreciate you :D
Groove
@dosberg thanks Doug! That blog changed my life and I'm grateful everyday I was able to get lucky with it back then. Cheers to many more years building in public. Here's an image I dug up from that first post haha
YOMO
This is really impressive 🙌🏻, the guarantee + actually resolving tickets (not just drafting replies) is what stood out to me. Taking real actions and improving over time, that’s where most “AI support” tools fall apart.
If Helply really removes tickets instead of just speeding them up, that’s a big win for support teams.
Excited to see how this performs in the wild 🚀
Helply
@aavishkarmishra thanks for the comment! Love the feedback. Happy to show you how it works and get you set up with a custom AI agent free to test it out and prove to you what we can do :)
Groove
@aavishkarmishra Thanks Aavishkar, appreciate that. Removing tickets entirely was the bar we set from day one.
TrackerJam
This feels designed more for established teams than early-stage startups, and that’s probably the right call. Support automation usually breaks when volume and edge cases start piling up.
Groove
@maklyen_may 100%. This is built for teams once volume and edge cases start to hurt, not before.
Great product! I've been a happy beta customer for Helply for months and we've achieved a ~75% resolution rate for Plato. Congratulations on the official launch.
Helply
@josephpwagner it's been great working with you Joe. Excited to see Plato grow and to be a part of the journey :)
Groove
@josephpwagner One of our first customers, thanks for believing in us early! Still room for improvement, excited to continue optimizations 💪
65% resolution is high, but i'm always wary of how bots define "resolved". does the customer have to explicitly click "my issue is solved," or does the bot just auto-close the ticket if they stop replying?
The 65 percent resolution guarantee is bold. What exact metric do you use to decide a ticket counts as resolved by AI and how do teams audit or review those decisions inside their help desk?