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Helply
The complete AI-native support platform
541 followers
The complete AI-native support platform
541 followers
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it pairs a full help desk with agents that issue refunds and hand off when judgment is needed. Unlimited users on every plan.
Cool to see you going all the way into “real actions” and not stopping at drafting replies like everyone else.
The hard part I keep seeing with this kind of product is the tightrope between autonomy and blast radius: the more you let the agent actually change accounts or billing, the more one bad config can quietly hurt real customers.
Curious how you’re drawing that line in v1? Especially around guardrails, approvals, and reporting/insights so teams still feel the speed gain without getting nervous about issues.
Helply
@devin_owen great question.
A few core principles we built Helply around:
1. Confidence thresholds, not blind automation
Helply only takes real actions (billing, plan changes, account updates) when it’s highly confident. If confidence drops below a defined threshold, it escalates immediately with full context instead of guessing.
2. Explicit permissions by action type
Teams control what Helply is allowed to do. You can enable read-only, suggest-only, or execute actions per category (billing, account, refunds, etc.). Nothing is on by default.
3. Guardrails + reversible actions
Actions are constrained, logged, and reversible. No open-ended “do anything” access. Every step is auditable.
4. Human-in-the-loop where it matters
For sensitive workflows, Helply can propose the action and wait for approval. Over time, teams can loosen that as trust builds.
5. Outcome-based enforcement
We back this with a 65% resolution guarantee. If Helply isn’t behaving safely or accurately, that’s on us, not the support team.
Net-net: Helply escalates early rather than risk doing the wrong thing. Trust comes from restraint, not bravado.
Really love the way you build products while sharing your entrepreneurial journey, @alexmturnbull
The promise is amazing—I'm wondering what the main issues behind the 35% are and curious to see how you will tackle them.
In any case, congratulations on what you had already accomplished before coming here to present Helply.
Groove
@philippe_pinault2 Thanks, Philippe. The remaining 35% is mostly edge cases, bad data, or truly complex workflows. That’s where we focus the work.
Helply
@tereza_hurtova good question. relationships require trust. and trust comes from transparency. by connecting with your help desk and our various integrations, Helply because the source of truth that can be continually updated and improved. And then when you put that in front of your customers (while always giving them the chance to connect with a human), you maximize trust + transparency. Helply is easy to interact with and never stops someone from reaching a human.
Helply has been a game-changer for us. We are currently deploying it across nearly 4,000 websites we host and manage, effectively making it the frontline of our customer support.
It integrates seamlessly not only with our email ticketing system but also with our internal knowledge base and select external pages. The results speak for themselves: since launching in August 2025, our Resolution Rate holds strong at 73.5%.
Perhaps most valuable is the Gap Finder, which has steadily improved to 93%. This feature has been crucial for identifying holes in our documentation, allowing us to provide direct answers that reduce friction and prevent unnecessary escalations. Highly recommended for scale.
Big shout out to Alex and Tom for helping onboard us and answer all our questions.
Groove
@antwonw These comments are EVERYTHING for us 🙏 It's been amazing working with you Anthony, appreciate the love 😀 Your results are why we're so confident in the 65% resolution rate.
Congratulations on the launch! Is there a voice mode? How is data security handled?
Helply
@mykyta_semenov_ thank you! Helply is chat only for now. And we are SOC-2 and GDPR compliant: https://helply.com/company/security
Groove
👋 Hi Product Hunt, Alex here.
We launched Helply here in February as an AI agent that sat on top of your existing help desk.
Since then, we’ve rebuilt it from the ground up into a complete agentic customer support platform.
What Helply is today:
A complete help desk: inbox, ticketing, live chat, knowledge base, reporting, and workflows.
Support Agent resolves customer issues end to end across email, chat, Slack, Teams, WhatsApp, and phone.
Assist Agent works alongside your reps and takes actions they approve.
Background Agents watch every conversation for churn risk, feature requests, knowledge gaps, and more.
60+ integrations, including Stripe, Salesforce, and Linear, plus Claude, ChatGPT, and Cursor via MCP.
Unlimited users on every plan. You only pay in credits for the work AI does.
We run our own customer support entirely on Helply. Two people on our team support roughly 1,400 customers, and our median first response time has dropped from 18.2 minutes to 5.8 minutes.
You can try Helply free for 14 days with 1,000 credits. No credit card required.
Would love your feedback.
What’s the first support task you’d hand off to an AI agent?
Helply
Big day. Thanks for the hunt @benln!
Groove
@benln @tmorkes lets gooooooooooo!