Firstbase.io

I can not recommend this service to anyone. Good idea, but bad delivery. We waited around 2 months to set up the company, but that's ok. I can deal with it. A year passed, and we upgraded their service to an Agent with the Autopilot plan to file annual taxes - our corporation is a US holding company (doesn't perform operations) so we assumed everything would be straightforward. We filled out forms and submitted them, and everything looked ok in their tool. 3 months later, when we needed the confirmation of filing, their support told us the documents weren't filed because we submitted them after the deadline. They didn't bother to care informing us about it, and told us "we should have known". Why the hell would we need your compliance service if we had known?

I’ve been waiting for over 20 days to incorporate a company. Their support team doesn’t respond or provide an update, and there’s no way to reach someone on a call. I choose Firstbase to support another startup, and they are making me regret my decision.

I'm 2 months in, waiting for an LLC. They advertise "10 business days" all across their site. LOL. They blame it on the state of CA. Zero proactive communication or updates on their part. Steer clear. Go Doola or other instead.

My experience with firstbase has been terrible. I've incorporated my business through them, and while they promise company formation within 2 to 7 business days for C-Corps... the company did actually incorporate within that time (checked on the Delaware website). However, it might be that they're so overloaded that on my user dashboard it still shows "pending" (It's been 20 business days and counting..). Support is very weak, only available through email, and takes ~3 business days to get a reply (not actual answers... "your certificate if incorporation might have been mailed to you, we do not have tracking". I'm afraid I'll miss my 83b election window since the company has already been incorporated but I don't have any of the post incorporation docs to fill the information - they are also supposed to share this pre-filled form for me, but haven't. Overall, I heard there are other solutions like Clerky or Stripe Atlas that have a better track record. I deeply regret having chosen FirstBase just because they look like another cool YC startup.

They can't register a company for three months. And support refers to staff and queues. Three months later, support finally found the error and all this time the payment was not recognized. They promised to complete everything within seven days. It's been twice as long. Still no registration. There has never been a more terrible support and service. I'm still waiting in hope. I can't accept payments and close the round.

It will be 2 months since we hired them, and we still can't get our company ready. The customer support is very bad, they told us weeks ago that they lost a piece of paper from Delaware, but we have been at it for months. Stay away from Firstbase, we thought they would be better, but no, I am very frustrated. Customer support just gives you generic answers. And to date there is still no solution

Amazing service! Perfect support team! I Recomend!

I'm waiting for the answer from support for 3 days. Just ignoring me

I'll add the email I sent to their customer "service" on why I'm canceling with them: Thank you for you email. There are several reasons why I will no longer require your agent services. I spoke with Alec Teller two weeks ago regarding this but it seems our agreements didnt go through: 1) Your agents are UNreachable. For our annual report in WY, I tried to contact him regarding obligations / papers, etc. The phone humber was disconnected with no way to reach them as no one picked up my emails. 2) My new WY agent cost was 35 dlls vs 185 (or whatever cost you are now trying to increase) with NO reliability whatsoever. My new agent is already filling papers as well as the agent change needed. 3) It is IMPOSSIBLE to get in contact with you. One simple question can take up to 12 hrs or even more, as it happened 1st week of Jan where NO ONE in Firstbase could get in touch with me, let alone with my agents. 4) Your business idea is great, unfortunately the followup has become to worrysome for me to have extra worries on top of my day to day. I will only leave my account with you open. Alec told me the charges for the agents were cancelled but it seems that didnt happen. Please make sure bot agents are CANCELLED. I will look for an alternative in Texas that can answer my emails or pick up the phone when needed. So far, no response. Hire at your own expense.

Worst customer support ever experienced. No response to emails/DMs since 3 weeks. Very bad experience.