Crisp

Give your AI customer support experience a human touch

4.8•32 reviews•

2.8K followers

Give your AI customer support experience a human touch

4.8•32 reviews•

2.8K followers

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Customer support tools

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AI Workflow Automation

Discover our AI-first customer support platform. Crisp brings inbound messages (think chat, emails, whatsapp, phone calls & more), AI agents (powered by Hugo, the AI Agent for customer support), workflow automations, knowledge base, multiple integrations and customer analytics together in one powerful workspace. Resolve conversations faster, reduce support workload, and keep the human touch at scale.

Crisp Reviews

The community submitted 32 reviews to tell us what they like about Crisp, what Crisp can do better, and more.

4.8

Based on 32 reviews

Review Crisp?

Reviewers mostly see Crisp as a strong day-to-day support tool, praising its reliable chat, channel centralization, search, tags, customer data, customization, and active product innovation. Several say it works well for customer management and campaigns, with WhatsApp support standing out. But the praise is tempered by recurring complaints about rough edges: a confusing UI for some tasks, awkward API and plugin setup, and clear limits in the bot, especially for WhatsApp flows. One reviewer also reports serious account suspension and verification issues, calling the service unreliable.

+29

Summarized with AI

Pros

affordable pricing (6)

customer support (5)

AI features (2)

customer messaging platform (2)

easy to use (2)

Intercom alternative (2)

real-time user activity (2)

Pros

Cons

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Reviews

All Reviews

Most Informative

•1 review

Disappointing and unreliable — avoid Crisp. We trialed Crisp and had our account suspended twice within the first few days — both times without warning or clear explanation, just a vague “internal system error.” That should’ve been our sign to leave. Later, after investing time and effort into integrating Crisp as our business grew, they suddenly decided they couldn’t verify our website and blocked us from sending email campaigns — again, without any meaningful justification. As a startup, we can’t afford to waste time on flaky services. Crisp let us down.

What needs improvement

account suspension issues (1)verification problems (1)

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183 views11mo ago

•1 review

We have been using Crisp for several years as our main support tool, and I am extremely satisfied. The product is affordable, the chat works very well, and the tags, search, and customer data panel give us everything we need for excellent customer service. The customization possibilities take the software to another level! So far, my favorite feature has been the centralization of all channels (including WhatsApp!) in one place, but that may potentially change with the announcement of the AI-powered virtual assistant. I can't wait to test it here at the company!

What's great

affordable pricing (6)AI features (2)centralized communication (1)customization (1)

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119 views3yr ago

minimalist phone: reduce your screentime

•86 reviews

I have a personal experience with this tool. It helps our team in many ways: I do not have to write the same thing 1000 times. There are shortcuts, so if the answer repeats, you can save it for later use. Also, there is a Live translation in many languages. If people ask so often (and they do), you can create your FAQ site. Thanks to Crisp. And edit feature after sending an email is also TOP. You can recreate the email until will be delivered to the receiver's mailbox. And now, the AI feature? Guys, you are pretty awesome!

What's great

AI features (2)knowledge base (1)live translation (1)

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175 views3yr ago

•1 review

Common Crisp. Who in the team had the idea that you need to create and install a custom Crisp plugin just to use REST API to subscribe users to newsletter?!? This is so complicated it hurts. To make things worse, creating a plugin, you are require to create a new Crisp Marketplace account (your Crisp account will not work), then you need to do tons of settings to create and publish a plugin... What the hell happened to Settings -> API keys and you are good to go (like any other online service)... I mean don't get me wrong... Crisp is great tool, but some decisions the tool takes are just wtf.

What needs improvement

complex plugin setup (1)

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34 views3yr ago

•1 review

Excellent in many things... but lacks in basic things... The bot is the thing I wanted to use more, but... I already went to another solution in WhatsApp. Bot just waits for a reply for 20 minutes. Bot has a maximum of 200kb to store ALL THE SCENARIOS. Bot waits for a response, if users sends something that doesn't match it, it doesn't listen anymore and don't even has the hability to say something when the answer doesn't match... It's a shame, so much potential.

What needs improvement

limited chatbot capabilities (1)

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30 views3yr ago

Carbone

•6 reviews

I don't have to detail how awesome Crisp Chat is. Let's talk about the people behind it: - They are always seeking the best between lightness and performances, bringing new features regularly, making our life easier - They are available anytime in their chat, super cool, and listening to any feedback - Transparent about what they are working on with a good and valuable communication I recommend 200% Crisp to any company/startup/organisation 🫶

What's great

fast performance (1)customer support (5)

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48 views3yr ago

•21 reviews

Folks at Crisp are innovative for sure. If I am not wrong they were the first one who came out with peek feature wherein you can find out - in real time - what your users are typing. Since then I have seen them innovating a lot and their competitors simply copy them.

What's great

real-time user activity (2)

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25 views2yr ago

Meeting Cost Calculator

•5 reviews

The game while waiting for a response is brilliant, but that isn't even the best part, I love the free version. I have a small start up and that version will do wonders. It's a brilliant way to get yourself out there, plus the chat experience is nice.

What's great

free version (1)customer messaging platform (2)

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46 views3yr ago

AdWords Keyword Generator

•1 review

Have been using Crisp for years now since Intercom went full “big tech” and priced out half of their users. Really admire what these guys have done, and what they’re doing. The pricing makes complete sense and the product is excellent.

What's great

affordable pricing (6)Intercom alternative (2)

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6 views3yr ago

Doppio

•3 reviews

The tool is well thought out with a pleasant UX. The continuity of messages between chat and email works really well. And the small map for viewing users in real time is very satisfying! Great tool!

What's great

real-time user activity (2)simple UX (1)

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6 views3yr ago

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