The Business Messenger by Intercom

More than just chat. Intercom's new app platform.

4.7/5
About

Meet the all-new Intercom Messenger – the only Business Messenger built for more than just chat. Accelerate growth across the customer lifecycle with a new customizable home screen, a growing library of Messenger apps, and a truly extensible platform.

Would you recommend this product?

It has been fantastic working side by side with the people at Intercom and be part of this launch!

Pros:

It is an amazing tool. It is literally a new way to interact with your customers and prospects without leaving Intercom.

Cons:

Don't see any right now.

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CEO at Intercom
🙏

As a marketer, without a JavaScript event API to pass chat events to various front-end integrations such as Segment and Google Analytics, it's relatively useless as it's impossible to see how Intercom influences website conversions.

Pros:

Great for product teams

Cons:

Not suitable for marketers

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Hey Luke, fellow marketer here, have you tried Intercom + Segment? Or just setup the messenger on your site & pass it back to MA/CRM with some attribution/source tracking?
CEO, CustomerLabs
Hey Luke, you should checkout www.customerlabs.co and it'll make intercom accessible to marketers.
Director of Finance, Newchip

Like it so far. :)

Pros:

Everything you need in one messenger- literally everything!

Cons:

integrate more apps (looks like they're working on this though)

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CEO&Founder of Gamersmade

Price strategy - American companies have to consider the economic situation in other countries when creating their price lists. I guess the product is unacceptable for many parts of the world. Why not try to get the market before a cheaper alternative is presented there?

Pros:

Great features and seems very intuitive (I haven't started the free trial)

Cons:

The starting price is unacceptable for startups in Eastern Europe where somebody will most probably build a cheaper alternative soon.

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Founder and CEO at Alt-Gen
$49 per/month for all of their products is unacceptable? They offer startup pricing: https://www.intercom.com/early-s...
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Art Director, UI/UX Designer
I must totally agree with Intercom's high costs, not only in Eastern Europe but in all countries with a weaker currency exchange rate compared to USD. What is great nowawdays is that we're able to find awesome alternatives with a lower price tag. I've come through https://www.jivochat.com which offers a competitive price for some features one would be using more frequently inside the Intercom's ecosystem, e.g the chat functionality.

We use Intercom since 3 years now, and we're delighted with their solution. Unfortunately, It's very expensive as they base their price on the number of user on your app...

Pros:

All in-one solution for your Customers (Marketing Automation for leads and customers + Support + Help Center)

Cons:

Expensive...

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Hubspot Platinum Partner

In the process of setting this up now with a client and very excited by the possibility. It also means re-thinking some recent competitive tool implementations at other clients. It is *that* good.

Pros:

Yes - the "home screen" concept with apps brings something entirely new to the chat / bot space. Excellent.

Cons:

None that I can think of.

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Bad system

Pros:

nothing to share

Cons:

Bad system

Director, Digital Media, MillerVolpe
Bad system? Care to elaborate, boss?
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COO, BoardPro

Some great new ideas with the new messenger, but the #1 core function, chat, is no longer available immediately. Users now have to look for and choose between options before they can ask a question.

Chat needs to remain available on the top level. Not "Start a Conversation"

Our conversations have dried up in one day...

Pros:

Great new apps to connect

Cons:

The core feature, chat, is moved one level down

co-founder @Conversific

Have huge plans with Intercom :)

Pros:

Great tool for marketing automation :)

Cons:

The price is high.