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What's new in the 2nd edition? Nothing about it here or the site. Found it: So in the 2nd edition of Intercom on Customer Support you’ll also learn: - What jobs help content performs for you and your customers (from promoting best practice to selling your product) - What types of content you might want to consider creating - How to write help articles that will get read - Tips for maintaining and optimizing your help content Source: https://blog.intercom.com/our-la...