If you value your customers and supporting them, invest in Intercom. Now.Pros:
Um, everything. I love it, our customers love it and they're worked awfully hard to listen to customer feedback and continually improve.Cons:
I've been trying for 10 minutes and I can't think of a thing that I don't think they're already working on.
We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.Pros:
Wealth of information about how users engage with our product
Multiple ways to communicate with users in / out of productCons:
Need to implement the user qualifying tools for users, not just leads
Wish there would be more integrations with b2b lead generations, to see all the firmographics detail in intercom chat windowPros:
Favourite chatbot, love the improvements and new features! Excellent customer support!Cons:
Intercom does not push messages to already existing contacts in Pipedrive.
Intercom is amazing our website started generating 20% more leads through their webchat, and support features, and even our local company was able to generate real sales consultant appointments from Intercom. If you are a service based business you cannot go without Intercom!Pros:
Love the lead capture and generation aspectCons:
Some features are still about web chat and I feel like part of the marketing world is trending towards text messaging and online reviews
I understand the reason why they don't have it, but ticket functionality still serves as a vital part for many businesses.Pros:
The product is just so easy to use. The features is really useful for both lead acquisition and technical support.Cons:
They don't have support ticket function.