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Intercom

Communicate personally with every single customer.

4.2/5
About

Would you recommend this product?
Consultant at SoftwareSupp.com

A great application to automate engagement with your visitors, focusing on personal approach towards your customers

Pros:

extensive functionality, all-in-one app, automated engaging messages

Cons:

quite expensive

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Partner. The N2D Method.
We've just started with Intercom. The flexibility and the amount of control you have over communication options is pretty phenomenal, plus we've been able to ditch lots of other subscriptions to move everything into one place.
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Director of Customer Experience

If you value your customers and supporting them, invest in Intercom. Now.

Pros:

Um, everything. I love it, our customers love it and they're worked awfully hard to listen to customer feedback and continually improve.

Cons:

I've been trying for 10 minutes and I can't think of a thing that I don't think they're already working on.

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We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

Pros:

Wealth of information about how users engage with our product

Multiple ways to communicate with users in / out of product

Cons:

Need to implement the user qualifying tools for users, not just leads

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Artist

Wish there would be more integrations with b2b lead generations, to see all the firmographics detail in intercom chat window

Pros:

Favourite chatbot, love the improvements and new features! Excellent customer support!

Cons:

Intercom does not push messages to already existing contacts in Pipedrive.

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I generate free traffic on the internet.

Intercom is amazing our website started generating 20% more leads through their webchat, and support features, and even our local company was able to generate real sales consultant appointments from Intercom. If you are a service based business you cannot go without Intercom!

Pros:

Love the lead capture and generation aspect

Cons:

Some features are still about web chat and I feel like part of the marketing world is trending towards text messaging and online reviews

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I love a good product with great UI/UX

I understand the reason why they don't have it, but ticket functionality still serves as a vital part for many businesses.

Pros:

The product is just so easy to use. The features is really useful for both lead acquisition and technical support.

Cons:

They don't have support ticket function.

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driver
Something that we cant denied.
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Co-Founder & Head of Tech @ Manatal
Numerous reasons to not START using Intercom: - Price: They offer the early stage program at 49 USD which sounds great. But after 12 months, the bill will look like 1,000 USD++. Their pricing page is extremely complex and misleading/ - Their support team is below average: They did not even read my question and they share with you articles unrelated to my question with me ... (the custom bot is even better than their human support) - They do unethical things to maximize/optimize their revenue: For instance, you can't delete your own data (I created ~ 100 users for testing purpose and when I wanted to delete them, they only offered "archive option" and then you need to delete permanently). Why do they do that? Simple, they are greedy: They charge you for archived users and don't allow you to delete them in one-click. - etc... However, the !product is great.
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Director of Marketing
Intercom is an awesome tool that is a no-brainer when it comes to adding chat and support to your product. There integrations are robust which makes it easy to connect other products in your tech stack.
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Marketing Ecom specialist
A great tool to talk with customers!