Help Scout 2.0

Help desk software for a more human & helpful experience

#4 Product of the DaySeptember 26, 2016

Reviews

Natasha Sh
 
  • Natasha Sh
    Natasha ShBA, Customer Support Specialist
    Pros: 

    Great UI, very intuituve, nice support, awesome newsletter :)

    Cons: 

    Color, very rigid in terms of formatting, did not like the docs

    Enjoyed using it

    Natasha Sh has used this product for one year.

Discussion

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✎ Andrew Warner
✎ Andrew Warner@andrewwarner
One of my favorite features of Help Scout is that if someone in customer service forwards and email to me it just goes right into my Gmail inbox. Then when I hit reply, it goes through HelpScout and right back to the person. That allows me to use all the cool email apps that we talk about here on Product Hunt, but the full customer conversation is available for the rest of my team in help scout.
Adam Leeb
Adam Leeb@adam_leeb
Fantastic product design and superb engineering make Help Scout one of the only software services that I thoroughly enjoy using. It's actually the only business tool we use that I think is really fantastic top to bottom. Kudos to the team on this launch and the original product!
Gilles Bertaux
Gilles Bertaux@gillesbertaux · Co-founder/CEO @Livestormapp
Great product. Still can't believe that a helpdesk is offered inside the free plan. Huge decision factor for us.
Jack Smith
Jack SmithPro@_jacksmith · Serial Entrepreneur & Startup Adviser
what's new? I liked helpscout when I used it a few years ago
Nick Francis
Nick FrancisMaker@nickfrancis
@_jacksmith we launched a really great new Free plan with unlimited users and a new brand. Hope that helps!
Kevin Gauthier
Kevin Gauthier@kvgauthier · Co-Founder & Head of Design @ Smooch.io
We love Help Scout @smoochlabs. I didn't hunt this earlier when we updated their partner logo because I think this is just a rebrand (an awesome one mind you). Here's more thoughts on their new brand identity: https://www.helpscout.net/blog/b...