Help Scout 2.0

Help desk software for a more human & helpful experience

Would you recommend this product?
1 Review5.0/5
One of my favorite features of Help Scout is that if someone in customer service forwards and email to me it just goes right into my Gmail inbox. Then when I hit reply, it goes through HelpScout and right back to the person. That allows me to use all the cool email apps that we talk about here on Product Hunt, but the full customer conversation is available for the rest of my team in help scout.
Fantastic product design and superb engineering make Help Scout one of the only software services that I thoroughly enjoy using. It's actually the only business tool we use that I think is really fantastic top to bottom. Kudos to the team on this launch and the original product!
Great product. Still can't believe that a helpdesk is offered inside the free plan. Huge decision factor for us.
what's new? I liked helpscout when I used it a few years ago
@_jacksmith we launched a really great new Free plan with unlimited users and a new brand. Hope that helps!
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We love Help Scout @smoochlabs. I didn't hunt this earlier when we updated their partner logo because I think this is just a rebrand (an awesome one mind you). Here's more thoughts on their new brand identity: