Launching today
Comcent
AI-ready voice infrastructure on your own SIP trunk
9 followers
AI-ready voice infrastructure on your own SIP trunk
9 followers
Comcent is voice infrastructure for teams that run on calls. Connect your Twilio account (or any SIP provider) in a few clicks and your team takes calls in the browser, with call flows, queues, transfers and recordings. AI transcribes and summarises every call, scores sentiment and tracks the promises agents make, and AI voice bots can answer and hand over to a person. Every call can go to your own systems as a standard vCon. Unlimited users from $20/month, and the core is open source.
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we build voice agents at Dial so "the promises made" line jumped out at me. the thing I'd want from that feature isn't just the list, it's confidence that a promise got flagged as a promise in the first place. a committed-sounding line like "I'll have that shipped by Friday" is easy to catch, but a lot of real promises come out softer, "I'll look into it" or "should be fine" said in a tone that the customer absolutely heard as a commitment even though the words are hedged. does the extraction lean on phrasing patterns or is it trying to catch the implied commitment too, since the gap between those two is where the actual broken promises hide
@galdayan Thanks Gal, great question. We don't use phrase patterns. An LLM reads the full transcript and pulls out commitments from context, so a hedged line like "I'll look into it" can still be flagged when the conversation treats it as a promise. Your point on soft promises is pointing us in the right direction. We're adding these cases to our LLM evals and will keep growing that set as testing goes on, so the softer commitments get captured reliably.