Tutorial: a quick tour of the Inbox

This week's short tutorial is a quick tour of the inbox, the place where you talk to your customers.

Set your status to Available, and calls, texts, web chats and emails start coming to you in one list, longest waiting first. You get up to three conversations at a time, the rest wait in the queue, and messages pause while you're on a call.

Video: https://youtu.be/pw0g8fljzck

How does your team juggle channels today?