Xenqu getting started guide

Welcome to Xenqu. If you've ever chased someone for a document - a license, a W-9, an ID, a signed form - and then had to check it, remind them again, and check it again, this is the problem Xenqu exists to remove. Xena, your AI teammate inside Xenqu, does the chasing and the checking so a document reaches your team already correct, or doesn't reach your team at all.

Your Product Hunt trial: 14 days, no card required, plus 100 bonus Xena credits to explore with. When you're ready to keep going, code PH2026 gets you 25% off your first year.

This guide gets you to your first real, working case in about ten minutes.

The three things to understand before you start

A case is one instance of someone going through a workflow - one driver getting qualified, one new hire onboarding, one vendor getting set up. It has a subject (the person the paperwork is about) and a case owner (you, or whoever's tracking it).

A workflow is the template: what needs to be uploaded, what needs to be filled in, and in what order. Xenqu ships with common ones, and you can also just describe a new one to Xena in plain English and she'll draft it - publishing a workflow live is still a step a person on your team takes, not something Xena does on her own.

Xena is the AI teammate that runs the workflow once a case starts: she sends the initial request, checks what comes back (including reading and validating documents like IDs, licenses, and certificates), follows up automatically if something's missing or wrong, and only brings a human in when it actually needs one - like when the person on the other end asks to speak to a human, or a document fails validation twice.

Your first ten minutes

1. Create your account. No card needed for the trial. You'll land in the owner-side dashboard - this is where you'll spend most of your time as the person setting up and tracking cases.

2. Start a case, or build a workflow first if you don't have one yet. If one of the built-in workflow templates already matches what you're collecting, use it. If it doesn't, open Xena's chat and describe what you need - for example, "I need to collect a CDL, verify it's not expired, and pull the driver's name and license number into a form." Xena will propose a plan back before building anything, so you can correct it before it's live. Once you approve, she builds it out - you (or a teammate) still review and publish it before it goes live.

3. Run the Initiate Case wizard. Pick the workflow, name the case subject, and decide who's assigned (yourself, a teammate, or "case creator supplies assignee" if you want to choose per case). Review and activate.

4. Watch Xena make first contact. As soon as the case is active, Xena sends the actual welcome message to the person on the other end - whoever needs to upload or fill something in. You'll see her log a coordination note on the case, something like "Message sent - waiting for reply or action." This is the chase starting; you don't have to do anything else for it to keep running.

Tip for testing this yourself: use a throwaway email address as the test recipient so you can see the whole flow - the request, the upload prompt, and Xena's response - from the other side.

5. See what happens when a document comes back. Once they upload something, Xena checks it immediately. A bad or fraudulent-looking document (expired, a sample/specimen card, wrong document type) gets rejected on the spot, with a specific reason - not a generic error - and they get asked to try again. A good document gets validated and any data Xenqu was told to extract (a license number, an expiration date, a name) gets pulled straight into the case, no retyping.

6. See what happens when someone needs a person. If the person on the other end asks Xena a question she can't answer, or explicitly asks for a human, she hands off - and the case shows up in your Inbox under My Work, flagged as an escalation, with the full conversation attached so you have context before you reply. You never have to guess why something landed in front of you.

7. Check your Inbox and Status Board. This is your home base going forward: every case that needs your attention shows up in the Inbox, and the Status Board gives you the bird's-eye view of everything in flight.

A few things worth knowing early

You can always ask Xena instead of clicking around. Xena chat is available both to you as the owner and to the person on the other end - if you're not sure how to do something, ask her directly rather than hunting through menus.

Validation isn't just "file uploaded or not." Xena is checking the actual content - expiration dates, document type, whether it's a genuine document versus a sample/specimen - before it ever reaches your team. That's the core difference between Xenqu and a plain upload form.

Nothing here is built for one department. Whatever you're collecting - HR documents, vendor compliance paperwork, client intake forms, driver qualification files - the same workflow-and-case model applies. If your use case doesn't fit neatly into a template, describe it to Xena rather than assuming it's not supported.

If you get stuck

Start a thread in the our product forum - it's actively watched by the Xenqu team, and you'll likely find someone else who hit the same thing. For anything urgent or account-specific, email support directly as well.

If you're still inside your trial and want to lock in the launch pricing before it expires, code PH2026 applies 25% off your first year - no need to decide before you've actually tried it, but worth knowing the code has an expiration date.