UserGuiding
The easiest way to create product walkthroughs.
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UserGuiding 2.0 - An easy way to show how your product works 😻

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UserGuiding helps product teams create interactive user manuals, without coding!
With better user onboarding, you'll increase product adoption and retention while decreasing your customer support costs.

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Maker
Hi Hunters, Muhammet here, CTO & co-founder of UserGuiding, I feel very proud of the latest version of our product. We built UserGuiding to take a very common hassle out of all makers - teaching how your product works to your users. Since our launch last year, we feel very lucky to work closely with hundreds of product teams and individual makers. Upon their very precious feedback, I gladly announce new features of UserGuiding: - Onboarding checklists with our Assistant, - More detailed customization with Themes, - More control over your guides via our panel. - ZIP Code, phone number and email validation for Input fields. - And the usage of global JS variables as custom attributes for segmentation. We are very curious about what makers think about the latest version of UserGuiding. We will be very happy to answer all of your questions. Fun fact: Out of 2.4M+ walkthroughs shown to end users with UserGuiding, 43% of users completed all steps of a walkthrough and 45% of users skipped guides on the first step.
you are doing an amazing job guys! :) userguiding has really helped us save great time and energy. we are greatful for your service.
Maker
Our pleasure to have you guys on board since the very early days. Appreciate kind words!
great tool! We're working on providing better customer journey to our clients at . Would be glad to connect and to make something together.
Maker
appreciate it! Sure, happy to connect and discuss what we can make together.
how would you say your product compares to IORAD or Zendesk?

We're going to implement UserGuiding with soon, we're working on it. It's a unique solution. Although we are a technology-focused team, we decided to use UserGuiding because of their smooth, easy solution! We do not need to deal with complicated user guiding development any more :) Sometimes, No Code = No Problem 🤓

Pros:

Easy and powerful, you can create advanced user guiding flows (truly advanced).

Cons:

UserGuiding promotion logo for the non white-label package is too big and colorful, it may be smaller and colorless(Black&White)

Maker
Thank you so much !
1. Oh this looks cool, 2. Demo... check! 3. Price... OMFG! I will say it again, ALWAYS have a Freemium option, otherwise you alienate half of your potential market right out of the gate. Unless you are going for exclusive, you want to give everyone the chance to try out the product you've worked so hard on. Trying to recoup your investment on Day 1 makes you look unsure that your product can go the distance. I am trying to be helpful, not critical, I actually like your product and would love to see it succeed. Slow and steady, it's not a sprint.
Maker
Hello , thank you for your comment. We appreaciate it. Just sent you a message, we will be happy to help other startups!
the price seems very reasonable to me compared to paying developers to build all this in a custom way from scratch and maintain it. They also have a free trial, so you can take it for a test drive and see if it works well for you. I’m not affiliated in any way, I just disagree that freemium suits every product and company at every stage.
totally agree, a freemium options would be great, although free trial is also a valid option
Amazing product!
Maker
glad to hear that!

Strongly recommend UserGuiding to simplify onboarding process and inform users about your product.

Pros:

Best tool for onboarding users , Easy to use, clean guidance while using the product, Good customer support

Cons:

None so far

Spent the day setting it up and have been very impressed. I encountered a few hiccups along the way which were resolved quickly by the support team - they even provided a bespoke fix to get around an issue with our site in particular.

Pros:

Easy to set up, Looks great, Very helpful team

Cons:

Slightly expensive, Trial of 100 monthly users isn't really enough to decide whether it's worth the cost (though I suspect it is).

Maker
Thank you for your review , we definitely can increase the MAU limit on the trial accounts if it's asked. We are very glad that you liked UserGuiding!
I agree. Can you keep us updated on the adjusted MAU limit? :-)
Hello Mert, I'd love to see if you'd be willing to help me and team Pawprint in our efforts empowering people to fight climate change. Christian

I advice UserGuiding to startups i am working with. Many of them believe UserGuiding has a positive effect on their business since it helps customers to have a simple and efficient onboarding experience and is too easy to implement.

Pros:

Fully functional, user friendly and easy to use!

Cons:

Can be a little bit cheaper

our web app is built with Angular JS, does your tool work with it?
Maker
sure thing! We've built UserGuiding with React and it works well with the modern front end frameworks including Angular JS, React and Vue.
We're currently using Appcues and I'm curious to hear in your opinion what your biggest differentiators are?
we looked into the same, however some of our URL structure and user roles did not work with Appcues. does UserGuiding have logic around different user roles who log into the system because they may see different things in the software or no? Thanks!
Maker
In terms of product features, there are not much of a differentiation, I can say. What we invest most of our time on is customer support and the reliability of underlying technology. There are many cases we see our tool works as expected where our competitors’ tools can’t find elements. We’re a much younger company, more likely to respond to your feature requests and work with you one-on-one to solve issues you may face. And bonus; with competitive pricing. There are segmentation tweaks on UserGuiding for software with multiple views, different user roles. We do also have custom range of options for step based URL targeting. I would love to hear about your use case in detail and see if we can help. You can schedule a time with me to discuss further using the following link;

very successful...👏🏻👏🏻👏🏻

Pros:

very successful

Cons:

very successful

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