What finally fixed our messy feedback loop
by•
As a founder, I kept thinking we had “enough feedback.”
In reality, it was scattered — Slack DMs, emails, Notion comments, screenshots, calls. Nothing actionable, nothing timely.
The breaking point was realizing decisions were being made without fresh user context.
I built a simple system for our own team:
users share feedback → it lands directly in a specific Slack channel → the team reacts while context is still fresh.
Surprisingly, teams at places like Vercel, Supabase, and PwC resonated with the same problem and started using it too.
Not here to sell — mostly curious:
how are you currently making sure user feedback actually reaches the people building the product?
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