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Twilio Flex - The programmable contact center platform 📱

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Twilio Flex is a fully programmable contact center, so you can manage all of your clients, customers, and employees in one fully customizable place.

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Hunter
The CRM space is heating up. Call center operators rejoice: if Twilio is already managing all of your outbound and inbound calls, it makes sense for them to expand in this direction. Well done Al and team! 👏👏
This looks awesome! How does one signup for it. I have a Twilio account but can't see it anywhere in the dashboard.
Seems like it's not launched yet.
Twilio (now public and doing very well) is taking a big swing at Salesforce, Hubspot, Zendesk, Intercom, and other CRM/customer management tools. They also launched late last year, further diversifying their offering beyond SMS messaging.
💪
Looks like it is enterprise focused?
Interface looks great! I'd love to learn what the differences / similarities between this and TextIt.in and Rapidpro.io, particularly if they will be launching an SMS gateway via an android app to allow for two-way messaging via a local SIM card in basically any country, which is an option with TextIt that has (alongside of cloud gateways like Twilio and Nexmo). I'm excited to check it out whenever it is released.
Great move by Twilio. How I see the call center SaaS market being disrupted by the Flex launch.
Another competitor to TheTexting.