twilio

Build the future of communications

4.3•19 reviews•

303 followers

Build the future of communications

4.3•19 reviews•

303 followers

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Messaging apps

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Video and Voice calling

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Cloud Computing Platforms

Twilio is a cloud communications platform as a service company based in San Francisco, California.Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

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4.3

Based on 19 reviews

Review twilio?

Reviewers mostly see Twilio as strong infrastructure for cloud communications: users praise solid telecom APIs, good documentation, and an easy initial setup, while several founders say the makers of Asmi AI, AskNeo, and Zinley rely on it for stable voice, SMS, telephony, and global reach. But the main complaints are high fees, account verification or signup blocks, and weak support, with some users frustrated by unresolved delivery issues and hard-to-reach customer service.

+17

Summarized with AI

Pros

communication APIs (2)

excellent documentation (2)

Cons

high service fees (2)

poor customer service (2)

Pros

Cons

Reviews

All Reviews

Most Informative

•2 reviews

Easy to use and setup at first, but don't expect any customer support! Had a phone number from Twilio to handle some incoming SMS messages, until we realized that it's stopped receiving from many sources... There's no direct option to create a support ticket, so you have to spend several minutes chit-chatting with the useless AI chatbot until it let's you to do so. And all the support cares about is to mark your ticket as "Solved" instead of actually solving your problem.

What needs improvement

poor customer service (2)support ticket difficulties (1)

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20 views1yr ago

DoorDesk

•2 reviews

Twilio is an essential tool for any business that relies on communication with customers. Their platform is incredibly versatile and easy to integrate, making it simple to set up and manage various communication channels. Their APIs are well-documented, and their customer support is responsive and helpful. I highly recommend Twilio to anyone looking to streamline their customer communication processes.

What's great

easy integration (1)excellent documentation (2)responsive customer support (1)communication APIs (2)versatile platform (1)

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21 views3yr ago

•7 reviews

If you want to use cloud in telecommunications, it offers a great infrastructure and its documentation is very good. However, there are too many alternatives and unfortunately the service fees are very high. If it can maintain its competitive position in terms of fee, it is a very good platform.

What's great

excellent documentation (2)

What needs improvement

high service fees (2)

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9 views1yr ago